Start a Career Where Your Communication Skills Pay Off Are you confident on the phone, motivated by goals, and good at working with people? We are looking for a Debt Settlement Company Specialist to join our Tempe law firm. No previous collections experience is required. This is a great opportunity for someone with experience in customer service, call centers, sales, account services, hospitality, or other customer-facing positions who is ready to build a new career. You'll receive training to help you learn the role, applicable regulations, our systems, and effective negotiation techniques. As an Debt Settlement Company Specialist, you will communicate with debt settlement agencies and consumers regarding delinquent accounts and work with them to identify appropriate payment arrangements or settlement options. What You'll Do Communicate with Debt Settlement Agencies and consumers by phone regarding delinquent accounts. Work with Debt Settlement Agencies and consumers to establish payment arrangements and settlements. Use professional communication and negotiation skills to help resolve accounts. Handle inbound and outbound calls in a professional and respectful manner. Accurately document account activity and consumer communications. Meet established performance goals for calls and account resolutions. Follow Firm policies, client requirements, and applicable State and Federal regulations, including the Fair Debt Collection Practices Act (FDCPA). Work with supervisors and managers to resolve escalated or unusual account situations. Maintain professionalism and quality service while working toward individual and team goals. What We're Looking For You may be a great fit if you: Enjoy talking with and helping people. Are comfortable communicating by phone throughout the day. Are motivated by goals and performance incentives. Have strong communication and negotiation skills. Can remain professional during challenging conversations. Are dependable and able to meet attendance expectations. Are organized and detail-oriented. Can work independently while also contributing to a team. Are comfortable learning new computer systems. Have basic Microsoft Word and Excel skills. Previous Debt Settlement or Collections experience and knowledge of the FDCPA are a plus, but are not required. Minimum Qualifications High school diploma or GED required. Successful completion of a pre-employment background check and drug screening. Marijuana is not included in pre-employment drug testing. No credit check is required.

Compensation Starting pay:

$18.00/hour Employees have the opportunity to increase their hourly rate to $20.00/hour within their first 6 months , based on applicable performance and progression requirements. In addition to hourly pay, this position is eligible for monthly performance bonuses , giving motivated employees an opportunity to increase their overall earnings. Benefits Full-time employees are eligible for benefits including: Medical insurance Dental insurance Vision insurance Life insurance 401(k) Paid sick time Paid time off Employee referral program

Position Details Job Type:

Full-Time Hours:

Up to 40 hours per week

Work Location:

In person - Tempe, AZ 85282 Candidates must be able to reliably commute to or relocate to Tempe, AZ before starting work. If you're looking for an entry-level opportunity with career growth, performance incentives, and the chance to develop valuable communication and negotiation skills , we'd like to hear from you. Apply today to join our Tempe team.

Pay:

From $18.00 per hour Expected hours: 40.0 per week

Benefits:

AD&D insurance Dental insurance Disability insurance Health insurance Life insurance Opportunities for advancement Paid sick time Paid time off Paid training Referral program

Work Location:

In person