Join the transformative team at City of Hope , where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary:

Receives and reviews past due bills and follow-up documents for large balance accounts. Contacts patients, guarantors and/or third-party organizations to secure payments or arrange alternative settlement plans. Prepares and maintains collection related records and reports. As a successful candidate, you will: Contacts patients/guarantors or third-party representatives by telephone, correspondence and meetings to resolve outstanding large balances in accordance with departmental follow-up procedures. Responds to correspondence and calls forwarded from the customer service unit. Investigates and/or ensures that questions and requests for information are responded to in a timely and professional manner to ensure resolution of outstanding accounts. Works with other outside services to develop and monitor reimbursement. Analyzes accounts and determines when accounts are uncollectable. Prepares write-off recommendations in accordance with established departmental policies and procedures. Maintains record of account activity and actions taken to effect collection. Documents accurate data (such as cash, adjustments, write-offs, etc.) for management reports.

Your qualifications should include:

High School or equivalent Experience may substitute for minimum education requirements. 2-3 years collections experience including prior experience in health care. Working knowledge and understanding of laws governing collection practices. Strong knowledge of 3rd party/government billing/collection and reimbursement requirements. Working knowledge of insurance and medical terminology. City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location. City of Hope is an equal opportunity employer. To learn more about our Comprehensive Benefits, please

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. Please note : City of Hope is committed to a safe and transparent hiring experience. Please be aware that scammers may attempt to impersonate our organization through fake job postings, emails or interviews. Apply only through our official website or trusted partner platforms. City of Hope will never request payment or fees at any stage of the hiring process. We will not request sensitive personal or financial information prior to the acceptance of a formal offer. All communications will come from official @coh.org email addresses. Interviews are conducted only through approved, professional channels. Be cautious of unsolicited communications, urgent requests or opportunities that seem inconsistent with standard hiring practices. If you receive any suspicious communication, please report it to careers@coh.org .