Loss Recovery Specialist Veros Credit, LLC - 3.1 Santa Ana, CA Job Details Full-time $20.00 - $27.50 an hour 5 hours ago Benefits Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Employee assistance program Vision insurance Opportunities for advancement Life insurance Referral program Qualifications Debt collection phone call Spanish Customer communication Insurance claims settlement negotiation Debt settlement analysis Claims negotiation English Mid-level Post-loan customer support High school diploma or GED Debt collection payment plan Debt collection skip tracing Auto loans Outbound calling Customer support for financial loans Local ordinances Loan loss mitigation Debt collection negotiation Customer interaction during outreach Debt collection mediation

Full Job Description About Us:

Veros Credit is committed to making vehicle ownership possible for everyone. Through our vast network of independent and franchise dealers, we have helped countless customers with their financing needs, allowing them to drive off in the vehicle they deserve. We realize that our greatest assets are our employees, which is why we strive to make work welcoming and fun but offer limitless opportunities for growth and advancement. At Veros Credit, you can look forward to company events, free meals quarterly, holiday activities, and more. You will be greeted by friendly, positive, and ambitious team members, and work alongside leaders who encourage and value your new ideas. We are proud to say that it is this sense of community that makes us excited to walk through the door every day. Some of our benefit offerings include: Medical, Dental, and Vision Insurance Life Insurance Flexible Spending Accounts (FSA) Accident, Hospital, Indemnity Insurance Short Term Disability (STD) and Long-Term Disability (LTD) Insurance Employee Assistance Program (EAP) 401(k) Plan Tuition Reimbursement Paid Holidays Paid Time Off (PTO) Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle) Referral Bonus Quarterly lunches Daily fresh fruit Office Starbucks Coffee/Latte/Espresso Machine And a lot more!

About The Position:

The Loss Recovery Specialist will be responsible for bringing charged off auto loan accounts to resolution by negotiating payment in full or settlement and initiating legal action as appropriate.

Essential Responsibilities:

Receive/make inbound and outbound calls to current and former customers with charged off accounts to negotiate re-payment or settlement on account(s). Perform extensive skip tracing and asset searches as necessary. May use outside skip tracing services as needed. Recommend initiation of legal actions as appropriate. Coordinate approved legal action with the in-house legal department. Other duties as assigned.

Essential Requirements:

Bilingual (English/Spanish) is a plus, but not required. 5+ year(s) of experience in the collections field with at least 3+ years of experience with charged off accounts, preferably in the subprime consumer lending industry. Effective communication, negotiation, and problem-solving skills. Ability to read, interpret and apply federal, state and local collections regulations. Ability to interact with customers in a professional, tactful and sensitive manner. Ability to thrive in a fast-paced work environment and to work independently and as part of a team. Available to work a flexible work schedule and overtime as needed. High School Diploma or GED.

Salary:

$20.00 - $27.50 per hour + Bonus Veros Credit, LLC is an equal opportunity employer.

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