We are looking for a Collections Specialist to support receivables management efforts for a service-focused organization. This long-term contract position is suited for someone who can communicate effectively with customers, resolve outstanding balances, and help maintain healthy cash flow through consistent follow-up. The role requires strong judgment, attention to detail, and the ability to navigate both commercial and consumer collection activities while coordinating closely with billing and credit functions.

Responsibilities:

Contact commercial and consumer customers (roughly 50 calls/day) regarding overdue accounts and guide payment resolution through clear, timely communication. Review account status, payment history, and supporting records to determine appropriate collection strategies and next steps. Work with billing and internal teams to research discrepancies, clarify charges, and remove barriers that may delay payment. Maintain accurate documentation of collection activity, customer responses, commitments to pay, and account updates in internal systems. Monitor aging reports and prioritize accounts based on risk, balance, and payment behavior to improve recovery outcomes. Support credit and collections processes by identifying trends, escalating high-risk accounts, and recommending appropriate action. Follow established policies and compliance standards while handling sensitive customer interactions and account information. Experience handling collections for commercial accounts, consumer accounts, or both. Working knowledge of credit and collections practices, including account follow-up and payment resolution. Familiarity with billing collection procedures and the ability to address account-related discrepancies. Strong verbal and written communication skills with a detail-oriented and solution-oriented approach. Ability to manage multiple accounts, stay organized, and maintain accurate records with close attention to detail. Proficiency in using business systems or software to track collection activity and account status. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .