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Sunwave Energy LLC
Bilingual English Spanish Field Collections Representative
Career Insights for Collections Specialist
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Based on Florida data
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$41,289 / year median in Florida
-6% projected decline
Job Description
Overview Join our dynamic team as a Bilingual English-Spanish Field Collections Representative and play a vital role in managing and recovering outstanding accounts. This energetic position offers the opportunity to engage directly with clients, utilizing your bilingual skills to facilitate effective communication and resolution. You will be responsible for conducting field visits, negotiating debt repayment plans, and ensuring compliance with industry regulations. If you thrive in a fast-paced environment, excel in customer service, and have a passion for financial recovery, this role is perfect for you! Duties Conduct in-person visits to clients' locations to discuss overdue accounts and negotiate repayment arrangements in both English and Spanish. Manage collections accounts by analyzing account details, reconciling discrepancies, and updating records accurately using Microsoft Office and specialized financial software. Communicate professionally via phone and in person, demonstrating excellent phone etiquette while maintaining a positive attitude during debt collection negotiations. Apply industry knowledge of financial regulations, consumer protection laws, and compliance standards to ensure all collection activities adhere to legal requirements. Handle confidential information responsibly, ensuring data security and privacy during all client interactions. Utilize Excel for data analysis, tracking collection progress, and generating reports on account status and recovery efforts. Collaborate with accounts payable and accounts receivable teams to resolve discrepancies, process payments, and reconcile accounts efficiently. Experience Proven experience in collections, accounts payable or receivable, or related financial roles with a focus on debt collection negotiation. Strong understanding of financial concepts such as debits & credits, account analysis, and industry-specific regulations governing collections. Demonstrated ability to handle consumer protection laws and ensure compliance with financial regulatory standards during collection activities. Excellent customer service skills coupled with effective phone communication techniques; experience in telemarketing is a plus. Proficiency in Microsoft Office Suite (Word, Excel) along with familiarity using accounting software or financial software for account reconciliation and data management. Bilingual fluency in English and Spanish is essential; ability to communicate clearly and confidently with diverse clients across different regions. Knowledge of industry best practices for debt collection, negotiation strategies, and handling confidential information ethically is highly valued. Join us to make a meaningful impact by helping clients resolve their accounts while advancing your career in a supportive environment that values integrity, professionalism, and proactive communication!