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IF
Insight Financial
Debt Collection Agent
Career Insights for Collections Specialist
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Based on Florida data
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$41,289 / year median in Florida
-6% projected decline
Job Description
Debt Collection Agent Insight Financial - 4.5 Saint Petersburg, FL Job Details Full-time From $20 an hour 3 hours ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Flexible schedule Qualifications Debt collection phone call High school diploma or GED Certified Debt Collection Professional (CDCP) Debt collection negotiation Collections account management Full Job Description About Us Insight Financial is a St. Petersburg-based revenue recovery firm with a track record of delivering strong results for clients nationwide. We've built our reputation on aggressive yet fully compliant collection practices, a results-driven team culture, and long-standing client relationships built on trust and performance. As we continue to grow, we're looking for skilled collectors who take pride in their craft and want to be part of a high-performing team. Job Summary We're seeking experienced Debt Collection Specialists to join our team. This is not an entry-level role — we're looking for someone who can hit the ground running with an established portfolio of accounts, strong negotiation instincts, and a solid understanding of collection regulations. You'll manage accounts from placement through resolution while representing our company professionally and in full compliance with the FDCPA and other applicable regulations. Responsibilities Manage an assigned caseload of delinquent accounts from placement through resolution Review account documentation to verify balances and ensure compliance with client agreements Contact debtors via phone, email, and written correspondence to negotiate payment or payment plans Maintain strict compliance with FDCPA, state collection laws, and company policies Handle disputes professionally and escalate as needed Accurately document all account activity and communications in our collections system Meet or exceed monthly collection and productivity targets Qualifications Minimum 3+ years of debt collection experience required Proven track record of meeting or exceeding collection targets Strong working knowledge of the FDCPA and state collection regulations Skilled negotiator with strong objection-handling ability Comfortable with a high volume of outbound calls Experience with collections/CRM software High school diploma or equivalent required