Role:

To demonstrate CVCU Culture and Values in preserving the Credit Union's assets by performing collection activities associated with various delinquent accounts. Reviews delinquent accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Ensures the organization's professional image is maintained.

Essential Functions & Responsibilities:

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. Follows up on delinquent accounts by telephone, personal contact, and correspondence to secure a satisfactory resolution to the repayment problem. Discusses possible financial arrangements, informs clients of potential legal actions, and suggests financial counseling to arrive at suitable payment arrangements. Continues to collect until the account becomes a write-off, bankruptcy, or repossession account. Makes early contact with clients to collect and keep them informed of account status. Utilizes effective human relations skills and various forms of persuasion to present a positive company image in an already negative situation. Calms irate clients and answers questions and complaints relevant to department functions. Determines reasons for delinquencies and works toward permanent solutions. Minimizes losses by early actions. Utilizes further appropriate collection methods if initial attempts do not secure required payment. Recommends extensions and/or consolidations to loan officer for approval and posting. Refers accounts to Collections Support Administrator for repossession or bankruptcy actions. Recommends possible charge-offs. Performs collections efforts in accordance with Company policies and procedures and ensures they are legally compliant.

Preferred Skills/Experience:

Previous Collections experience preferred. What does it mean to work at Coosa Valley Credit Union? At Coosa Valley, serving our members is not just a job; we have a much higher purpose. At Coosa Valley Credit Union, "We Care" and "We Listen" are two core values that differentiate us from banks and other financial institutions. Here we still do business like neighbors helping neighbors, an old fashioned approach that combines modern technologies and the warm professional service members deserve. No matter the need or unusual circumstance, we still listen. We use our Core Values as a guide and constant reminder that we can always improve our members' lives. We don't charge more so that we can increase a line on a graph and we don't believe that revenue is most important.

Our purpose is simple:

to help people in our hometown live better financial lives. "Helping People Live Better Financial Lives" is the purpose that unites all of us at CVCU. We want to create value - for our members, for our employees, and for the communities in which we operate. CVCU's employees will always put their experience, pride and enthusiasm into making this happen.