Find Jobs
Find Jobs Near You – Available Work in Your Location
Collections Specialist
Career Insights for Collections Specialist
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Iowa data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$41,169 / year median in Iowa
-27% projected decline
Job Description
Collections Specialist at Watercress Financial Collections Specialist at Watercress Financial in Clive, Iowa Posted in 1 day ago.
Type:
full-time As a Collections Specialist, you will play a vital role in our financial operations by ensuring timely collection of outstanding debts. Your responsibilities will include contacting clients to negotiate payment terms, resolving billing discrepancies, and maintaining accurate records of collections activities. The ideal candidate will have a strong background in collections, excellent communication skills, and a proactive approach to problem-solving.
RESPONSIBILITIES
Respond to customer inquiries. Handle collection accounts with speed and accuracy while maintaining professionalism Complete collection phone calls to meet required performance standards Meet and strive to exceed prescribed performance metrics Confirm and / or negotiate payment arrangements Research any customer account discrepancies Maintain established objectives for delinquency, repossessions, and net losses. Stay informed of any changes to policies and procedures Must maintain strict confidentiality Willing to work flexible schedules, weekends, and holidays as necessary in order to meet business needs Escalate more complex or difficult issues to their Team Leader Ability to make recommendations to Team Leader on unique collection cases
QUALIFICATIONS
Associate or Bachelor's degree in a related or comparable field preferred. An equivalent combination of education and experience may be considered A minimum of 2 years' experience in a collections position preferred
KNOWLEDGE AND SKILLS
Knowledge and experience in Collections with reference to legal restrictions Knowledge of the credit and financial industry Good communication skills
- both written and verbal Superior time management and organizational skills Critical thinking, ability to make sound decisions, good negotiation skills, problem solver OTHER Onsite in West Des Moines, IA. Schedule is Monday
- Friday 10AM
- 7PM.
Starting at $22 hourly + up to 7.5% monthly incentive pay after first 90 days. Bilingual preferred