Consumer Collector Brennan & Clark Ltd

• 3.9 Oak Brook, IL Job Details Full-time $20
• $21 an hour 1 day ago Benefits Paid holidays Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Teamwork Database systems Active listening High school diploma or GED Project management Organizational skills Individual consumer customer service Critical thinking Full Job Description Consumer Collector
• ONSITE ROLE ONLY
• Brennan & Clark is looking for high-energy and ambitious self-starters to join our growing Collections team.

We hire both experienced and non-experienced collectors and have an excellent training program. We have a collaborative culture that allows us to help our clients by helping every employee grow, succeed, and make a difference. The level of effort that is put forth will help determine your success. If you have excellent communication skills and enjoy the art of negotiations, and being rewarded for your successes, this role could be a perfect fit! Position Summary The Consumer Collector is responsible for contacting consumers to collect and resolve past-due accounts while delivering excellent customer service. This role involves using effective communication and negotiation skills to help customers bring their accounts current, arrange payment plans, and maintain positive relationships. Training will be provided—ideal for motivated individuals looking to begin a career in collections or financial services. Responsibilities Contact customers by phone and email regarding past-due accounts. Review account information and verify payment details to ensure accuracy. Negotiate payment arrangements and settlements within company guidelines. Document all customer interactions, payment commitments, and account updates accurately in the system. Follow up on promises to pay and ensure timely resolution of accounts. Maintain compliance with all company policies, federal and state collection laws (FDCPA, etc.), and data privacy standards. Provide exceptional customer service while maintaining professionalism and empathy. Collaborate with team members and supervisors to meet individual and department collection goals. Job Qualifications Strong customer service, active listening, negotiation skills and the ability to stay calm and professional Learns quickly and has strong problem-solving and critical thinking skills. Ability to successfully multi-task and manage concurrent situations Be resilient. We are looking for positive energy, competitive drive and the ability to cope with rejection. Communicates effectively and has strong written and verbal communication skills. Works well independently and has strong project management and organization skills. Be open and willing to try new things. Must be computer literate with the ability to input and retrieve data from database systems High School Diploma Required Entry level candidates who are highly motivated and energetic are urged to apply The starting pay is up to $21 per hour, depending on qualifications

•

PLUS BONUS!

As a Team Member you will be offered: Positive work environment ½ day summer Fridays Business casual attire Work/Life balance Base hourly rate plus uncapped commissions Paid Time-Off / Holidays Benefits package including Medical, Dental & Vision Insurance 401(k)

Job Type:

Full-time Work Location:

In person

•

Oak Brook, IL Pay:

$21.00 per hour

Supplemental Pay:

Bonus Average Earnings:

$40,000

• $70,000 per year

Schedule:

8-hour shift. (8am to 5pm)

Education:

High school or equivalent (Preferred)

Experience:

Microsoft Suite:

1 year/

Entry Level Customer Service Job Type:

Full-time Pay:

$20.00

• $21.

00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person