The Collections Specialist manages accounts receivable, resolves outstanding patient and insurance balances, and establishes payment arrangements.

Arrearage Management:

Monitor and resolve aged accounts receivable (A/R) for self-pay payers.

Denial Management:

Identify, appeal, and resolve claims specifically related to oncology services, such as chemotherapy administration, radiation therapy, and complex laboratory billing.

Prior Authorization Verification:

Review claims to ensure technical billing compliance.

Compassionate Collection:

Contact patients regarding outstanding self-pay balances using sensitive communication tailored to individuals undergoing cancer treatment.

Financial Counseling:

Identify patients qualifying for financial assistance, foundation grants, or pharmaceutical co-pay assistance programs.

Payment Agreements:

Set up and monitor structured payment plans according to practice guidelines.

Documentation:

Maintain meticulous notes.

Compliance:

Adhere strictly to HIPAA regulations , Fair Debt Collection Practices Act (FDCPA) guidelines, and internal financial policies.

Experience:

Minimum of 2-3 years of medical collections or billing experience, with a strong preference for oncology, hematology, or infusion center backgrounds. Bilingual (English/Spanish) ability to speak and translate - preferred.

Knowledge Base:

Deep understanding of ICD-10, CPT, and HCPCS codes unique to oncology.

Software Skills:

Proficiency with medical billing software (e.g., OncoEMR, Aria, Epic, or eClinicalWorks) and clearinghouses. Together, we serve our communities with professionalism, empathy, and purpose — making a real difference every day. At Central Care Cancer Center, every team member plays a part in supporting patients and families throughout some of life's most important moments. With approximately 125 employees across five locations in Kansas and Missouri, Central Care provides high-quality, community-based cancer care while maintaining a close-knit, team-oriented culture. We value teamwork, stability, and respect, and we strive to create a workplace where employees feel supported and proud of the work they do. Mission Central Care Cancer Center is committed to delivering individualized, precise, and cutting-edge cancer treatment to patients and communities close to home. Company Benefits Central Care offers a comprehensive benefits package to eligible employees, which includes: Medical, Dental, and Vision Insurance Flexible Spending Account (FSA) Employer paid Life and AD&D Insurance Voluntary Life Short Term and Long Term Disability Accident and Critical Illness Employee Assistance Plan Travel Assistance 401(k) with company match Paid Vacation Paid Holidays Educational Assistance Uniform Reimbursement Equal Employment Opportunity Central Care Cancer Center is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Pre-Employment Screening Following an offer of employment, candidates are required to complete background checks and other job-related screening prior to starting employment.