We are looking for a detail-oriented Collections Specialist to support a busy organization in Marlboro, Massachusetts within the waste and environmental services industry. This Long-term Contract position focuses on managing commercial accounts, strengthening customer relationships, and helping maintain healthy cash flow through effective follow-up and issue resolution. The ideal candidate brings strong communication skills, sound judgment, and the ability to work comfortably with billing records and Excel-based reporting.

Responsibilities:

• Manage a portfolio of commercial accounts by following up on outstanding balances and encouraging timely payment.
• Communicate with customers by phone and email to address past-due invoices, clarify account activity, and document collection efforts.
• Investigate billing questions and payment discrepancies, working with internal teams and clients to resolve disputes efficiently.
• Review account records and aging reports in Excel to identify trends, prioritize collection activity, and support accurate reporting.
• Collaborate with customer service and billing contacts to improve account resolution and maintain positive client relationships.
• Reconcile account information, confirm payment status, and update records to reflect current collection activity.
• Support ongoing process updates related to billing or account workflows when needed, ensuring minimal disruption to collections performance.