Description We are seeking a customer-focused Collections Specialist to join a well-known manufacturer in Byron Center, MI. The ideal candidate will be responsible for managing outstanding accounts through proactive phone calls and email follow-up while maintaining strong client and vendor relationships. This role requires excellent communication skills, professionalism, and a commitment to providing outstanding customer service while ensuring timely payment of outstanding balances. Key Responsibilities Contact customers regarding past-due invoices through phone calls and email correspondence. Manage collection efforts while maintaining positive customer relationships. Follow up on outstanding balances and negotiate payment arrangements when appropriate. Research and resolve billing discrepancies, payment issues, and account disputes. Communicate with vendors, customers, and internal departments to ensure timely resolution of account concerns. Document collection activities, conversations, and payment commitments accurately. Monitor accounts receivable aging reports and prioritize collection efforts. Process and apply customer payments as needed. Provide exceptional customer service while balancing collection goals. Assist with account reconciliations and reporting activities. Requirements 2+ years of collections, accounts receivable, or related customer service experience. Strong verbal and written communication skills. Experience handling high-volume phone and email communication. Excellent customer service and relationship-building abilities. Strong organizational skills and attention to detail. Proficiency in Microsoft Office, particularly Excel. Experience with ERP systems or accounting software preferred. Ability to professionally navigate difficult conversations and resolve issues. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .