Watchtower Security is a growing company that provides fully managed video surveillance solutions to Multi-Family communities across the country. We've been doing this for more than 20 years. We're looking for a B2B Collections Specialist to join our team. This isn't a traditional accounts receivable role where you're simply sending statements or making routine payment reminder calls. We're looking for someone who is comfortable working more complex past-due business accounts, tracking down the right contacts, negotiating payment arrangements, and knowing when an account needs to be escalated. You'll work primarily with property owners and property management companies to recover outstanding balances while maintaining professional relationships along the way. What You'll Do Manage a portfolio of past-due B2B accounts and determine which accounts need the most attention. Contact customers by phone and email to resolve outstanding balances. Research accounts and locate the appropriate decision-makers, property owners, or management contacts when necessary. Negotiate payment plans, settlements, and other payment arrangements. Use a firm but professional approach when working through difficult or sensitive collection situations. Keep clear and accurate notes of collection activity, conversations, commitments, and next steps. Identify accounts that may require legal escalation and work closely with Finance and Legal throughout that process. Assist with documentation related to demand letters, liens, litigation, or other recovery efforts when needed. Review account history, invoices, billing details, and aging information to understand what is owed and why. Track collection activity and recovery results using Excel and accounting systems. Provide updates on high-risk accounts, payment commitments, recovery progress, and accounts requiring additional action. What We're Looking For We're looking for someone who is organized, persistent, comfortable having difficult conversations, and knows how to balance customer relationships with the need to collect money that is owed. Ideally, you have: 3-5 years of experience in B2B collections, accounts receivable, commercial collections, or a legal support role involving delinquent accounts. Experience working directly with customers on overdue balances and payment arrangements. Strong negotiation and communication skills. The ability to remain professional and calm during challenging conversations. Good judgment about when to continue working toward a resolution and when an account needs to be escalated. Strong organizational and follow-up skills. Experience researching accounts and locating the right business contacts. Comfort working in accounting or billing systems such as QuickBooks or similar platforms. Strong Microsoft Excel skills for tracking, researching, and reporting account activity. Experience with demand letters, liens, litigation, garnishments, judgments, or other commercial collection processes is a plus, but you do not need to be a legal expert. You May Be a Great Fit If You… Enjoy solving problems and digging into complicated accounts. Aren't afraid to pick up the phone and have a direct conversation. Can be persistent without being unnecessarily aggressive. Keep great notes and stay on top of follow-up. Like working toward measurable results. Know how to negotiate while protecting the company's financial interests. Can work independently but also communicate well with Finance, Legal, and leadership. If you have experience recovering past-due commercial accounts and enjoy the challenge of getting difficult accounts resolved, we'd like to hear from you.

Pay:

$60,000.00 - $70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Paid training Profit sharing Vision insurance

Experience:

Microsoft Excel:

3 years (Required) B2

B Collections:

3 years (Required) Ability to

Commute:

Maryland Heights, MO 63043 (Required)

Work Location:

In person