DDA Recovery Adjustor Trustmark National Bank United States, Mississippi, Ridgeland Sep 15, 2026 DDA Recovery Adjustor

Location US-MS-Ridgeland Job

ID 2026-19915

Category Special Assets Type Regular Full-Time Job Grade 7 FLSA Status Exempt Working Hours Mon

•Fri 8am

•5pm

Job Location:

Company Special Assets

•10027 Overview This position is responsible for the recovery of charged-off deposit accounts by initiating appropriate collection actions. Ensures all recovery efforts are conducted in compliance with applicable banking regulations and internal policies. Maintains accurate records of collection activities and collaborates with relevant departments to resolve account issues efficiently. Responsibilities Contact customers for payments using predictive and preview dialer systems.

Handle incoming customer calls and provide account resolution support.

Assist customers in establishing repayment arrangements.

Prepare and distribute collection notices in accordance with recovery policies.

Research deposit statements and account histories to support collection efforts.

Drive team performance by actively contributing to shared goals.

Perform additional duties as assigned. Qualifications High school diploma or GED

2 years of experience in collections

Working knowledge of collection laws and policies

Familiarity with bankruptcy procedures

Strong telephone communication and negotiation skills

Effective organizational and problem-solving skills

Investigative and research skills

Basic PC skills

Must be able to multitask

Preferred:

2 years of customer service experience

Physical Requirements/Working Conditions:

Must be able to sit or stand for long periods of time and use computer keyboard and/or mouse, while viewing computer screens. Must be able to lift at least 20 pounds in order to process boxed or bagged coins.

Note:

This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment. Trustmark Bank does not accept unsolicited resumes from agencies and/or search firms for any job postings on this site. Resumes submitted to any Trustmark Bank employee by a third-party agency and/or search firm without a valid, written search agreement signed by Trustmark, will become the sole property of Trustmark Bank. No fee will be paid if a candidate is hired for a position as a result of an unsolicited agency or search firm referral.