Collections Representative

LE BLEU ENTERPRISES - 3.0

Greensboro, NC Job Details Full-time $47,000 - $52,000 a year 1 day ago Qualifications Debt collection payment plan Debt collection negotiation Debt collection mediation Full Job Description Are you a collections professional with strong customer service experience looking for solid income, great benefits and a motivating work environment? We are growing and we need you! Le Bleu Enterprises is THE industry leader in home and office delivery services. Our water is the best available, and so are our people. We reward our employees' hard work with top-notch income, a complete benefits package and a professional, motivating and gratifying work environment. With an industry-best 4.8-star customer rating and rapid growth, we're excited to offer opportunities to join our winning team. We are looking for a Collections Representative to join our team. The primary focus of this position is managing past-due customer accounts, securing payment on outstanding balances and helping customers resolve billing issues. This role is a dual-role position that will also serve as a Customer Service Account Manager, assisting customers with orders, account questions, products and services, and other customer service needs. The ideal candidate is someone who is comfortable discussing past-due balances and asking for payment, while maintaining the positive, professional customer relationships that are important to Le Bleu Enterprises. As a Collections & Account Representative, you will: Answer a high volume of inbound calls while always maintaining a positive, empathetic, and professional attitude toward customers. Make outbound calls and send emails to residential and commercial customers regarding past-due balances. Review accounts receivable and customer account histories to identify and follow up on outstanding balances. Work with customers to resolve billing discrepancies and establish manageable payment arrangements when appropriate. Process secure customer payments and accurately document payment activity and collection efforts. Manage customer order entries and maintain accurate, up-to-date customer account information. Acknowledge, research and resolve customer complaints and billing concerns. Maintain knowledge of our products and services so that you can quickly answer questions and resolve issues. Recommend products or services to current and potential customers, provide special offers and close sales as needed. Keep accurate records of customer interactions, transactions, payment arrangements, comments and complaints. Coordinate with other departments to resolve customer account issues and process internal and external requests. Maintain positive customer relationships while effectively securing payment of amounts owed to the company. Support other departments as necessary. Perform other responsibilities as assigned. The successful candidate will also have: Excellent communication skills, including active listening and professional phone and email etiquette. A warm, approachable and empathetic manner, including when discussing past-due balances or other financial matters with customers. At least two years of experience in a call center or high-volume phone environment. At least one year of experience in collections, accounts receivable or financial administration. At least one year of sales experience in a B2B or B2C environment. Strong problem-solving skills and the ability to resolve account issues and negotiate reasonable payment arrangements while representing the company professionally. Strong attention to detail and accuracy when documenting customer accounts, payments and account activity. Experience using Microsoft Office software and the ability to learn billing, CRM and other business systems. If you possess these skills and qualifications, have a passion for providing excellent customer service, are comfortable handling collections, and enjoy identifying opportunities to better serve customers, we would love to meet you.