We are looking for a detail-oriented Collections Specialist to join our team. This contract opportunity has the potential to become permanent and is ideal for someone who can manage commercial accounts while maintaining a clear and effective approach to customer communication. The person in this role will help improve cash flow, resolve outstanding balances, and support billing and collection activities through consistent follow-up and accurate documentation.

Responsibilities:

• Manage outreach to commercial and consumer customers regarding overdue balances and payment commitments.
• Review account status, investigate past-due invoices, and take appropriate action to move accounts toward resolution.
• Work closely with billing and internal teams to address disputes, clarify charges, and remove barriers to payment.
• Maintain accurate records of collection activity, customer conversations, and repayment arrangements in company systems.
• Monitor aging reports and prioritize accounts based on risk, balance, and collection timelines.
• Negotiate practical payment solutions while preserving positive customer and client relationships.
• Escalate complex or unresolved accounts according to established credit and collections procedures