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RH
Robert Half
Collections Specialist
Career Insights for Collections Specialist
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Based on Nebraska data
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$41,609 / year median in Nebraska
-28% projected decline
Job Description
Description We are looking for a Collections Specialist to support a Financial Services organization in Omaha, Nebraska. This Long-term Contract opportunity is suited for someone who can manage customer accounts effectively, communicate clearly about outstanding balances, and help maintain timely payment activity. The ideal candidate will bring a strong understanding of collection practices, billing follow-up, and account resolution while delivering a positive customer experience.
Responsibilities:
- Contact customers regarding overdue balances and guide them through appropriate repayment or resolution options.
- Review account details, payment activity, and billing records to identify outstanding issues and determine next steps.
- Maintain accurate documentation of collection efforts, customer conversations, and account status updates in internal systems.
- Work closely with internal teams to resolve billing discrepancies and support timely account reconciliation.
- Apply established collection procedures to both commercial and consumer accounts while meeting service and performance expectations.
- Monitor assigned portfolios to prioritize follow-up activities and improve overall recovery results.
- Respond to customer questions related to invoices, balances, and payment arrangements in a clear and detail-oriented manner. Requirements
- Experience handling commercial and/or consumer collections in a detail-oriented business environment.
- Working knowledge of credit and collections practices, including account follow-up and delinquency management.
- Familiarity with billing collection processes and account resolution procedures.
- Strong verbal and written communication skills for customer outreach and internal coordination.
- Ability to manage multiple accounts efficiently while maintaining attention to detail and accurate records.
- Proficiency with standard business systems used for account tracking, documentation, and payment follow-up.