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Collections Representative
Career Insights for Collections Specialist
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Based on New Jersey data
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$49,410 / year median in New Jersey
-23% projected decline
Job Description
Collections Representative at TBG | The Bachrach Group Collections Representative at TBG | The Bachrach Group in Hoboken, New Jersey Posted in about 12 hours ago.
Type:
full-time We are working with a very well known Real Estate firm who is looking for a Collections Specialist to join their team. The ideal candidate has 2+ years of experience within Residential real estate. Please apply if this role interests you, the client is moving very quickly!!
Relevant Responsibilities:
Monitor receivable aging reports and follow up on past-due invoices; contact tenants via phone, email, or mail to resolve payment issues and negotiate payment plans as necessary. Investigate and resolve billing discrepancies or disputes promptly; work closely with leasing, billing, and property management teams to address tenant concerns and ensure accurate invoices. Apply defined escalation thresholds to determine appropriate collections actions based on aging bucket, account balance, and tenant history; communicate escalation decisions to property management and legal counsel in a timely manner. Serve as a primary point of contact for tenant inquiries related to payments, and account balances; provide excellent customer service while maintaining professionalism and confidentiality. Coordinate the collections process for outstanding arrears owed by former tenants, including liaising with third party collections agencies to maximize recovery.