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RH
Robert Half
Collections Specialist
Entry-Level JobVerifiedNo experience needed
Career Insights for Collections Specialist
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Based on Pennsylvania data
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$43,788 / year median in Pennsylvania
-26% projected decline
Job Description
We are looking for a motivated Collections Specialist to join our client in Harrisburg, Pennsylvania. This position that offers the opportunity to work in a dynamic, fast-paced environment where strong customer service skills and attention to detail are essential. The company has extremely low turnover, as they truly invest in their employee growth, so this is a great career opportunity for anyone looking to enter or continue in the collections field!
Responsibilities:
- Manage a high volume of accounts, ensuring timely and efficient collection of outstanding balances.
- Conduct outreach to customers via phone and email to discuss payment solutions and resolve any billing disputes.
- Maintain accurate records of customer interactions and payment agreements in the system.
- Review aging reports regularly to prioritize accounts needing immediate attention.
- Collaborate with internal teams to address discrepancies and improve collection processes.
- Provide exceptional customer service by addressing inquiries and fostering positive relationships.
- Ensure compliance with company policies and relevant regulations during all collection activities.
- Prepare detailed reports on collection progress and account statuses for management review.
- Strong phone-based customer service skills with the ability to communicate effectively and professionally.
- Comfort in making outbound calls to customers regarding account balances.
- Proven experience in the collections field preferred, especially in high-volume environments.
- Ability to work with aging reports and prioritize tasks effectively.
- Proficiency in using collection-related software and tools.