Collector Regional Income Tax Agency - 3.5 Brecksville, OH Job Details Full-time From $24.46 an hour 2 days ago Benefits Health savings account Health insurance Dental insurance Employee assistance program Vision insurance Qualifications Computer operation Teamwork Word processing Business Associate's degree Collections account management Client interaction via phone calls Full Job Description

JOB OPPORTUNITY

We are looking for an accountable individual with strong organizational skills and detail orientation to join our growing team! Resumes will be accepted through August 24th (5 PM)

JOB TITLE

COLLECTOR

CLASSIFICATION

NON-EXEMPT GRADE:

2 (starting pay $24.46/hr.)

DEPARTMENT

COMPLIANCE

REPORTS TO

COLLECTIONS

MANAGER LOCATION

BRECKSVILLE (HYBRID)

About RITA:

Our Mission at RITA is to provide Ohio cities and villages with a high quality, cost effective municipal tax collection service. We currently serve more than 400 cities and villages across the State of Ohio, collecting and distributing more than $2.5B of municipal income tax revenue annually, at an average cost in 2025 of just over one cent of every dollar collected. These income tax dollars are crucial to the provision of the public safety, infrastructure and recreational services that make these cities and villages great places to live, work and do business. At RITA, we work hard to fulfill our Mission to the Ohio cities and villages we serve and strive to be the best and top choice for municipal tax collection in Ohio.

RITA Benefits:

RITA is an OPERS employer that offers low monthly premiums for health benefits for employees, spouses and dependents with no monthly cost for dental and vision coverage. The Agency makes bi-annual contributions to employees' Health Savings Accounts. Additional benefits include paid vacation and sick leave, including for mental health and for time to volunteer, along with 3 personal days provided on the anniversary of the employee's hire date. The initial 3 personal days are provided upon successful completion of the 180-day Introductory Period and then again at the second anniversary and each anniversary thereafter. Employees also have access to an employee assistance program, which offers many services including digital Cognitive Behavioral Therapy (dCBT), benefits and claims advocacy services, and assistance with other matters, such as childcare, mental health and legal assistance.

Work Environment:

Enjoy the flexibility of a blended work schedule - a mix of in-office and work-from-home days. The Agency values flexibility that works both ways. Where possible, we seek to work with our employees to meet their needs while still providing excellent service and fulfilling our Mission. Our dress when in the office is professionally casual - jeans are welcome. We thrive on collaborative work, and we are best as a team with each person doing their part. There is plenty of opportunity for job growth within the Agency; Career growth and development are encouraged and supported. About the

Role:

The purpose of this position is to collect unpaid individual municipal income tax obligations from taxpayers by establishing payment plans, negotiating settlements and reaching an agreement with the taxpayer to resolve the balance, and bring account to current status in order to ensure accounts are as current and balanced as possible.

EXAMPLES OF ESSENTIAL FUNCTIONS

Reviews new account distributions and prepares accounts for collections process, including outstanding balances, payments, and statute of limitations, etc. 2. Initiates correspondence with taxpayers via telephone calls and mail to establish payment plans and negotiate settlements to resolve unpaid individual municipal income tax obligations. Negotiates and implements payment schedules with taxpayers to resolve past due balances by providing detailed account explanations and account history, including information regarding tax, penalty and interest calculations, allocation of payments and payment history, and local income tax ordinances. Resolves disputes as necessary. Researches addresses and telephone numbers of delinquent accounts from various databases and resources to locate taxpayer. Prepares and/or amends income tax returns as necessary. Verifies address, telephone number and income from tax returns. Processes incoming payments made by credit card and/or check. Monitors established payment plan activities and performs necessary follow up via telephone calls and written correspondence on past due payment plans to bring plan current. 8. Reviews penalty and interest only accounts and sends written correspondence on those that qualify. Advises Collection Manager of delinquent accounts that remain uncollected. Prepares account records and refers for legal action. Responsible for organizing and prioritizing assigned work with high volume inbound and outbound calls in addition to daily queues, new accounts and service requests. 10. Utilizes a variety of standard office equipment, computer programs and computer systems in the completion of essential functions including but not limited to telephone, facsimile, photocopier, calculator, and personal computer with word processing, spreadsheet and/or database software, electronic mail system, and RITA tax system. 11. Performs other related work as assigned. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, the Agency reserves the right to revise the job or to require that other or different tasks be performed as assigned.

Physical Requirements:

The individual assigned to this position must be able to complete all physical requirements of the job, with or without a reasonable accommodation, which include, but are not limited to the following :

• Must be able to remain in a stationary position a majority of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Frequently communicates with taxpayers, tax preparers, members, etc. who have inquiries about their accounts. Must be able to exchange accurate information in these situations.
• Ability to transport Agency equipment between work and home, as needed.

About You:

Associate's degree with course work emphasis in business, supplemented by a minimum of two (2) years previous experience and/or training that includes account collections and telephone customer service; or an equivalent combination of education, training, and experience. Federal Tax Information access requires completion of a background check, fingerprinting and annual security training. How to

Apply:

Please submit your resume no later than 5 PM on August 24, 2026. Only qualified individuals being considered will be contacted for an interview. The Regional Income Tax Agency (Agency) is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel decisions are merit-based and applied without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic. In compliance with the Americans with Disabilities Act, the Agency will seek to provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Agency.

Job Type:

Full-time Pay:

From $24.46 per hour People with a criminal record are encouraged to apply

Work Location:

Hybrid remote in Brecksville, OH 44141