A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
Collectors - Estate Care Specialist Phillips & Cohen Associates Ltd. - 3.4 Gahanna, OH Job Details Full-time $22 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Flexible schedule Qualifications Debt collection phone call Microsoft Excel Phone communication Telephone systems Multi-line phone systems Productivity software Negotiation Collections account management Office phone management
Full Job Description General Description:
Phillips & Cohen Associates, Ltd, the industry leader in compassionate engagement services with offices located throughout the globe, is seeking Estate Care Specialists to join their team. The incumbent will proactively and professionally engage customer representatives to resolve outstanding account balances in a compassionate and thoughtful manner. PCA has implemented a Hybrid Work Policy. These objectives along with other business considerations including regulator allowance, client approval, risk management, business performance, and employee experience. As such, remote working will remain at the discretion of PCA Senior Management and the Board of Directors.
Responsibilities:
Effectively communicate with customer representatives in a compassionate, professional, and fair manner to evaluate estate circumstances and work towards timely payment. Provide guidance, assistance, and support to customer representatives throughout all stages of the estate/succession process. Maintain and manage queue of files in-line with applicable regulations, company procedures, and customer service best practices. Respond to and address inquiries from attorneys, executors, administrators and/or estate representatives. Provide requested correspondence and/or account documentation and follow-up to ensure receipt. Resolve questions, discrepancies and disputes pertaining to outstanding account balances timely and completely. Meet defined department goals and activity metrics; achieve minimum requirements on all key performance indicators, including quality assurance and compliance reviews.
Qualifications:
High-school diploma, or equivalent. Experience within debt collections, customer service, or similar phone-based employment preferred. Strong communication, problem-solving and analytical skills. Ability to work independently and to adapt to a fast-changing environment. Proficiency in Microsoft Office, including Excel and Word. Experience in a telecommunications environment is preferred but not required. Creative, self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency. Key attributes; Commitment; Compliance; Compassion; Innovation; Professionalism; Charisma; Humility; Self-Starter; Negotiation; Creativity; Focused; Motivated; Fair; Empathetic; Active Listening; Self-Awareness; Maturity; Initiative; Career-minded;
Colleague Schedule:
2 days 12pm-9pm, 2 days 8am-5pm, 1 rotating Friday 8am-6pm, 1 Saturday per month 8am-12pm
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Weekly day range: Monday to Friday Rotating weekends Work setting: Call center Office Application Question(s): This is an in-office position. Are you okay being in an office 5-days a week?
Experience:
Microsoft Office:
2 years (Required) Multi-line phone systems: 2 years (Required) Pay by
Phone:
2 years (Required)
Reading Scripts:
2 years (Required) 3rd
Party Debt Collections:
2 years (Required)
Dual Screen Computer System:
2 years (Required) Ability to
Relocate:
Gahanna, OH 43230: Relocate before starting work (Required)
