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AC
Aston Carter
Invoicing Specialist
Career Insights for Collections Specialist
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Based on Minnesota data
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$44,780 / year median in Minnesota
-28% projected decline
Job Description
Job Title:
Invoicing Specialist Job Description The Invoicing Specialist at the person Company is responsible for responding to invoice inquiries and managing statement requests for customers. This role involves working within customer portals and invoicing software such as Coupa and the person. The specialist may also assist with collection responsibilities, focusing on relationship management rather than traditional collections. Responsibilities Respond to invoice inquiries and manage statement requests for customers. Work within customer portals and invoicing software, including Coupa and the person. Expedite the resolution of unpaid customer accounts to minimize receivables while maintaining customer goodwill. Coordinate the resolution of customer disputes with internal departments and customer contacts. Work directly with customers to analyze account history. Collaborate with various internal teams to analyze and resolve customer issues with a focus on root causes. Contact customers when new orders go on hold to resolve disputes and expedite payments. Participate in the credit approval process as needed. Respond to customer requests via phone and email in a timely manner, including processing credit card payments and requesting customer master updates. Identify and escalate accounts that require demand letters or handling by third-party collection agencies. Essential Skills 6+ months of experience in AR/Invoicing/Collections/Billing. Ability to handle a high volume and workload. Comfortable with weekly and monthly performance metrics. Ability to multi-task effectively. Strong customer service skills. Open to Bachelors Degree in Accounting or related field in place of experience Additional Skills & Qualifications Experience with Coupa or the person invoicing software is a plus. Experience in the manufacturing and/or service industry is preferred but not required. Experience withSAP S4HANA
is beneficial but not required. Work Environment The person Company has recently transitioned to a new building in Eden Prairie. The work culture emphasizes work-life balance and flexibility, allowing employees to adjust their in-office days as needed. The company has a long history of success and stability, with many employees having long tenures. The Invoicing Specialist will work with a team that primarily operates in Coupa and the person software and may collaborate with the collections, credit, and cash application teams. The work schedule typically involves being in the office from Tuesday to Thursday, with the option to work fully in the office if preferred. Job Type & Location This is a Contract position based out of Eden Prairie, MN. Pay and Benefits The pay range for this position is $20.00 - $27.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Eden Prairie,MN.