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Position range in Rhode Island $45k

• $61k Per Year Collections Specialist
  Robert Half
  

Occupation:

Bill and Account Collectors

Location:

Smithfield, RI

• 02917
  

Job Type:

Full Time (30 Hours or More)

Posted:

08/20/2026

Positions available: 1

Source:

NLX

Web Site:

usnlx.com

Job #: 295947696

Job Requirements and Properties

Help for Job Requirements and Properties. Opens a new window. Work Onsite

Full Time Schedule

Full Time

Job Description

Help for Job Description. Opens a new window. Description We are looking for a Collections Specialist to support accounts receivable activities and help maintain healthy customer payment practices in Rhode Island. This role focuses on managing outstanding balances, addressing billing questions, and working with internal teams to resolve account issues efficiently. The ideal candidate brings strong communication skills, sound judgment, and a detail-oriented approach to customer interactions while maintaining accuracy and confidentiality.

Responsibilities:

• Review assigned customer accounts to identify overdue balances and prioritize collection efforts based on aging and risk.
• Maintain accurate documentation of account activity, including payment commitments, outreach attempts, and customer interactions.
• Investigate billing concerns and disputed charges by partnering with internal departments to reach timely resolutions.
• Monitor invoice due dates and promised payment timelines, and send follow-up reminders to encourage prompt settlement.
• Respond to customer inquiries related to invoices, statements, payment status, and account history with clarity and courtesy.
• Evaluate prior billing and payment trends to identify accounts that may require proactive outreach or alternative collection strategies.
• Work directly with customers to establish practical repayment arrangements when standard payment terms cannot be met.
• Prepare updates on delinquent balances, collection results, and portfolio performance for internal review.
• Process incoming payments and applicable refunds accurately and within established timelines.
• Follow all applicable regulations, internal policies, and confidentiality standards when handling account information. Requirements
• High school diploma or equivalent required.
• 3+ years of experience in collections, accounts receivable, or a closely related function.
• Strong customer service skills with the ability to remain detail oriented in challenging situations.
• Clear verbal and written communication skills for interacting with customers and internal stakeholders.
• High level of accuracy, organization, and attention to detail in account management and recordkeeping.
• Demonstrated problem-solving ability with sound judgment and the capacity to assess priorities effectively.
• Working knowledge of billing practices, collection methods, Microsoft Office, and database-driven systems.
• Ability to learn new software tools and workflows, including accounting systems, CRM platforms, and related applications.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity

• whenever you choose
• even on the go.

Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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