Collections Representatives Grapevine (76051) | Onsite

MINIMUM QUALIFICATIONS

3+ years of collections experience Ability to type 40+ words per minute Strong written, verbal, interpersonal, active listening, analytical, and problem-solving skills High School Diploma or

GED PREFERRED SKILLS

Automated dialer experience Basic knowledge of collection techniques and Fair Debt Collection Practices Act (FDCPA) procedures

Compensation & Schedule:

Pay:

$20/hr

Hours:

Monday to Friday, 10:30AM-7:30

PM Job ID:

157237

Length Of Assignment:

Temp to hire

Start Date:

ASAP ROLE IMPACT

Support customers and dealers with responsive, accurate service in a fast-paced, omnichannel call center Combines customer support with early-stage collections for consumer and commercial accounts, helping resolve account issues while delivering a professional customer experience

KEY RESPONSIBILITIES

Handle inbound and outbound calls to resolve customer issues and perform early-stage collections Provide timely, accurate service to customers and dealers while maintaining professionalism and promoting customer loyalty Use active listening and problem-solving skills to identify customer needs and determine appropriate solutions Partner with internal loan administration, titles, loss mitigation, insurance, and loan origination teams to resolve account needs Meet individual and departmental objectives while supporting continuous improvement and an exceptional customer experience

CORE TOOLS & SYSTEMS

Omni channel call center systems Automated dialer systems Consumer and commercial account servicing systems By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy #ARLINGTON1234