Position Summary The Collection Specialist / Front Desk Administrator is responsible for maintaining accurate and timely collections for all JCK companies while supporting daily front desk and administrative operations. This role requires strong communication, organization, and relationship-building skills to ensure timely collection of receivables, enforcement of credit terms, and excellent customer service. The position will monitor accounts, follow up with customers regarding outstanding balances, and assist with credit limit management, all while performing reception duties and supporting the accounting department. The Collection Specialist / Front Desk Administrator reports directly to the Office Manager. Job Duties Manage daily front desk responsibilities including answering phones, greeting visitors, and assisting walk-in customers with payments, questions, and order requests. Monitor and maintain customer accounts across all JCK companies to ensure timely collection of payments according to established credit terms. Diligently follow up on past-due accounts via phone, email, and written correspondence while maintaining professionalism and positive customer relationships. Work closely with customers to resolve billing discrepancies, payment issues, or credit disputes in a timely manner. Review credit applications, assist with establishing and maintaining customer credit limits, and communicate changes to management and accounting. Track and report aging accounts receivable balances, identifying trends and recommending collection strategies to improve cash flow. Enter accounts payable invoices into QuickBooks as needed and assist with payment processing and vendor correspondence. Maintain accurate records of customer interactions, collection activities, and account notes in company systems. Prepare and mail monthly lien notices, statements, and related documentation as required. Assist with pulling and organizing documentation for audits, financial reviews, and bank requests. Support the accounting department with scanning, organizing, and filing both digital and physical records. Perform other administrative duties as assigned to support the Office Manager and Accounting Team. Core Competencies Communication

• Clearly conveys information and actively listens to others. Ethics & Integrity
• Demonstrates honesty and professionalism in all interactions. Diligence & Persistence
• Follows through on all commitments, maintains consistent follow-up, and sees tasks to completion. Attention to Detail
• Ensures accuracy in documentation, recordkeeping, and communication. Relationship Building
• Builds trust and rapport with customers and teammates through consistent, respectful communication. Planning & Organizing
• Prioritizes workload effectively to balance collection efforts and administrative responsibilities. Teamwork
• Collaborates well across departments to achieve company financial and operational goals.

Job Type:

Full-time Pay:

From $18.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid sick time Paid time off Paid training Vision insurance

Work Location:

In person