Collections Specialist Allied USA Pleasant Grove, UT Job Details Full-time $20 - $22 an hour 18 hours ago Qualifications Debt collection phone call Managing customer accounts Correspondence management Confidential information handling Email customer support Account maintenance Phone communication Spreadsheets De-escalation techniques Customer payment reminders Debt collection payment plan Handling account queries Debt collection negotiation Customer interaction during outreach Debt collection mediation Communication skills Collections account management Entry level Office phone management Full Job Description Who We Are Allied is an Environmental Solutions Company serving 10,000+ customers nationwide across Medical Waste Disposal, Hazardous Waste, Medical Supplies, Secured Document Shredding, and Solid Waste & Recycling services. We were recently ranked #16 on the 2024 Utah 100 list of fastest growing companies, made it on the 2026 Inc5000 list, and we're just getting started. We move fast, think big, and care deeply about doing things the right way. Our team is made up of people who are problem-solvers, team players, and builders at heart. If you like working with great people, improving processes, and being part of a company that is growing quickly, Allied may be the place for you. Our Core Values Ownership Kaizen Growth Always Lead with Optimism Do the Right Thing People First About the Role We're looking for a Collections Specialist to own an assigned book of past-due accounts from first call through resolution. You'll work the phones and the inbox, secure payment commitments, move accounts through the collections timeline when they stall, and keep your aging notes clean enough that anyone can pick up the account and know where it stands. What You'll Do Make outbound collection calls on past-due accounts within your assigned book of business. Manage inbound calls and email correspondence for your book, documenting all contact. Secure payment commitments and follow up to make sure they're kept. Issue suspension and termination notices on schedule, escalating accounts through the collections timeline. Coordinate with internal teams and outside parties as needed to resolve accounts. Maintain accurate aging notes and report account status to the Collections Manager. What You Bring Strong verbal and written communication. De-escalation and conflict resolution skills for conversations with frustrated or evasive customers. Negotiation skills to secure realistic payment arrangements. High attention to detail. Time management and the ability to prioritize a full book of accounts. Self-directed follow-up; you track your own commitments without being reminded. Excel knowledge preferred but not required. Collections, accounts receivable, or high-volume phone experience is a plus. Discretion when handling customer financial and account information.

The Details Location:

Allied headquarters in Pleasant Grove, Utah. This is a fully in-office role.

Schedule:

Full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Reports To:

Collections Manager Compensation:

$20.00 - $22.00 per hour, depending on experience. This position is hourly and non-exempt. Why Allied Environmental At Allied, you'll be joining a growing company with a strong team culture and a lot of momentum. We care about doing excellent work, supporting each other, and building systems that help our team and customers succeed. In this role you'll have real ownership of your book and a direct impact on the cash that keeps the business growing — and you'll do it without losing the customer relationship along the way.