We are looking for a Collections Specialist to join our team in Fairfax, Virginia in a Contract to Permanent role. This position is ideal for someone who is confident managing customer accounts, resolving outstanding balances, and maintaining clear communication across a high-volume collections environment. The role is fully in-office and offers an opportunity to contribute to both consumer and commercial collections efforts while supporting long-term account health.

Responsibilities:

Manage a portfolio of consumer and commercial accounts to follow up on overdue balances and secure timely payment. Contact customers by phone and email to discuss past-due invoices, clarify account status, and negotiate appropriate repayment arrangements. Review billing records and account activity to identify discrepancies, research issues, and support accurate collection efforts. Maintain detailed documentation of collection activity, payment commitments, disputes, and account resolutions in internal records. Collaborate with team members and leadership to prioritize aging accounts and improve overall recovery performance. Monitor payment trends and escalate complex or unresolved accounts when additional action is needed. Support billing and collections workflows by ensuring follow-up tasks are completed accurately and within established timelines. Experience handling collections for consumer, commercial, or mixed account portfolios. Working knowledge of credit and collections practices, including account follow-up and payment resolution. Ability to communicate professionally and confidently with customers regarding outstanding balances. Familiarity with billing-related collection processes and account reconciliation. Strong organizational skills with the ability to manage multiple accounts and deadlines effectively. Proficiency in documenting account activity and maintaining accurate records. Availability to work onsite in Fairfax, Virginia. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .