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RH
Robert Half
Collections Specialist
Entry-Level JobVerifiedNo experience needed
Career Insights for Collections Specialist
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Based on Wisconsin data
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What they do
A Collections Specialist works for a company or credit agency to collect bill or account payments owed by customers. Reviews the amount of an overdue account, contacts customers to request payment, and negotiates payment plans as needed.
$42,700 / year median in Wisconsin
-26% projected decline
Job Description
We are looking for a detail-oriented Collections Specialist to support accounts receivable operations for an organization in Brookfield, WI. This role centers on maintaining strong customer relationships while helping reduce outstanding balances through timely follow-up and clear communication. The ideal candidate is organized, responsive, and comfortable assisting with related payment processing tasks when needed.
Responsibilities:
- Monitor overdue customer balances and contact clients by phone or email to secure payment and resolve outstanding invoices.
- Provide courteous and effective customer support by responding to account-related questions and helping customers understand billing details.
- Maintain accurate records of collection activity, payment commitments, and account status updates within internal systems.
- Work closely with the accounting team to support accounts receivable efforts and help keep aging reports current.
- Assist with cash application activities as needed by posting payments and helping reconcile customer accounts.
- Handle inbound calls related to billing, payment status, and past-due balances in a courteous and service-focused manner.