This position is responsible for managing the collection and resolution activity at Brady. This role includes communicating with customers through various methods to obtain payment on outstanding receivables as quickly as possible to keep customer accounts current. Works closely with Customer Service, Sales Operations, Channel, Cash Applications, and Collections.
Works closely with customers to determine barriers for non-payment on past due invoices and works to resolve those barriers.
Prioritizes collections on large dollar amounts to drive working capital improvements.
Works closely with customers and the internal Brady team to timely resolve customer deductions taken.
Utilize Get Paid and SAP to assist in performing collection and deduction research.
Effectively present complex information and respond to questions from internal and external customers.
Sends statements, aging reports, and invoice copies to customers as required.
Demonstrates a working knowledge of Brady's various pricing and rebate programs, return policy, sales orders, credit, debits, and cash application.
Understand and follow all Credit & Collection related policies and processes.
Supports team members through teamwork and meets individual and team goals.