Operations Billing and Claims Coordinator Pulse Final Mile - 5.0 Anaheim Hills, CA Job Details Full-time $70,304 - $75,000 a year 16 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Customer communication Confidential information handling Microsoft Excel Microsoft Outlook Administrative experience Liability insurance knowledge Business Administration Business Associate's degree Quality data entry Time management Full Job Description At Pulse Final Mile, we are at the forefront of transportation and logistics, delivering customer-focused solutions across multiple states. As the Operations Billing and Claims Coordinator, you will manage general liability and product claims, process all location billing and Network Carrier Partner (NCP) settlements, and provide the reporting and administrative support that keeps daily operations running. Reporting directly to the Senior Operations Manager, this highly detail-oriented role ensures accuracy, consistency, and timeliness across billing, claims, and reporting functions, directly contributing to the efficiency of the Senior Manager and the broader operations team.

Responsibilities:

• Investigate, document, and manage general liability and product claims from first notice of loss through final resolution, coordinating with clients, Network Carrier Partners (NCPs), and insurance carriers.
• Manage intake, documentation, and follow-up for all delivery claims, ensuring each claim is tracked through resolution with clear communication to clients, NCPs, and internal teams.
• Maintain a centralized claims log with accurate status, reserves, and resolution notes, and prepare case summaries and documentation to support escalations and leadership review.
• Process, track, and reconcile all location billing for client accounts, ensuring invoices are accurate, complete, and aligned with contract rates and service levels.
• Prepare and process all Network Carrier Partner (NCP) settlements, verifying completed work, rates, deductions, and chargebacks before payment is released.
• Reconcile billing and settlement discrepancies, researching root causes and issuing corrections or adjustments as needed.
• Apply claim deductions and chargebacks against the correct NCP settlements in accordance with company policy.
• Ensure all financial documentation is accurate, timely, and compliant with company standards.
• Compile, format, and distribute daily, weekly, and monthly operational and financial reports.
• Maintain reporting dashboards, identifying discrepancies and trends and providing insights to support leadership decisions.
• Partner with Operations Managers to validate delivery data, damage reports, and liability findings tied to each claim.
• Prepare meeting materials, agendas, and minutes for operational leaders.
• Maintain accurate data storage systems, documentation, and SOP updates.
• Serve as a key point of contact for routine inquiries, ensuring professional and timely responses.
• Escalate recurring claim and billing issues and trends to the Senior Operations Manager for corrective action.

Requirements:

• Associate's degree preferred, or equivalent experience in business administration, accounting, or operations.
• 2+ years of billing, claims, administrative, or operations support experience, ideally within logistics, transportation, or a fast-paced environment.
• Working knowledge of general liability and product or cargo claims processes.
• Strong proficiency in Microsoft Office Suite (Excel, Outlook, Word, PowerPoint); experience with billing or settlement systems is a plus.
• Strong data entry and reconciliation skills with high attention to detail and accuracy.
• Excellent organizational and time management skills with the ability to manage competing deadlines.
• Strong written and verbal communication skills for working with clients, NCPs, and internal teams.
• Ability to handle sensitive and confidential information with confidentiality and professionalism.
• A proactive, problem-solving mindset with the ability to adapt quickly to changing priorities.

Job Type:

Full-time, Non-Exempt Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

• Standard working days are Monday through Friday; however, work schedule is subject to change based on business needs and may include weekends, overtime, or other schedule adjustments as required.

Work Location:

On-site or Hybrid, based on assigned location Ability to

Commute/Relocate:

You must reside within a commutable distance of your assigned Pulse Final Mile operational location Pulse Final Mile is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pay:

$70,304.00 - $75,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person