As our Customer Operations & Billing Specialist, you are the voice of our brand and the trusted partner our clients rely on. You will go beyond standard customer service by solving real-world financial and account inquiries, turning complex billing questions into clear, positive outcomes. If you thrive on problem-solving, love helping people, and want to build a rewarding career in client operations, this role is for you.

Key Responsibilities Deliver Outstanding Client Experiences:

Act as the primary point of contact for customer inquiries via phone, email, and chat, providing empathetic, prompt, and high-quality support.

Master Account & Billing Operations:

Manage account balances, clarify invoice details, process payments, and resolve billing discrepancies with accuracy and efficiency.

Solve Complex Inquiries:

Dive deep into account histories to diagnose root causes of billing issues, creating seamless solutions that leave customers feeling valued and heard.

Educate & Empower Customers:

Guide clients through account management tools, payment options, and service features to help them get the most value out of our products.

Collaborate Across Teams:

Work closely with finance, operations, and account management teams to advocate for customer needs and streamline internal processes.

Maintain Data Integrity:

Accurately update customer records and interaction logs in our CRM, ensuring seamless cross-departmental communication. What You Bring to the

Team Empathy & Communication:

Exceptional written and verbal communication skills with an innate ability to connect with people and diffuse tense situations.

Detail-Oriented Mindset:

Strong analytical skills with a knack for working with numbers, billing systems, and account records.

Tech-Savvy Adaptability:

Comfort navigating CRM software, billing platforms, and multi-channel communication tools.

Ownership & Initiative:

A proactive approach to problem-solving and a passion for continuous learning and career growth.

Compensation / Pay

Rate (Up to): $23.00 - $26.00 Per Hour