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Billing Clerk / Specialist
Woodland, CA

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PrideStaff

Customer Service and Billing Specialist

Entry-Level JobVerifiedNo experience needed
Pay: $23–$26/hr
Posted: 1 week ago
Location: Woodland, CA (Onsite)
Last Updated: 6 days ago
Hours: Full-Time
Expires: 10/30/2026
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Entry-Level Job
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Job Description

As our Customer Operations & Billing Specialist, you are the voice of our brand and the trusted partner our clients rely on. You will go beyond standard customer service by solving real-world financial and account inquiries, turning complex billing questions into clear, positive outcomes. If you thrive on problem-solving, love helping people, and want to build a rewarding career in client operations, this role is for you.
Key Responsibilities Deliver Outstanding Client Experiences:
Act as the primary point of contact for customer inquiries via phone, email, and chat, providing empathetic, prompt, and high-quality support.
Master Account & Billing Operations:
Manage account balances, clarify invoice details, process payments, and resolve billing discrepancies with accuracy and efficiency.
Solve Complex Inquiries:
Dive deep into account histories to diagnose root causes of billing issues, creating seamless solutions that leave customers feeling valued and heard.
Educate & Empower Customers:
Guide clients through account management tools, payment options, and service features to help them get the most value out of our products.
Collaborate Across Teams:
Work closely with finance, operations, and account management teams to advocate for customer needs and streamline internal processes.
Maintain Data Integrity:
Accurately update customer records and interaction logs in our CRM, ensuring seamless cross-departmental communication. What You Bring to the
Team Empathy & Communication:
Exceptional written and verbal communication skills with an innate ability to connect with people and diffuse tense situations.
Detail-Oriented Mindset:
Strong analytical skills with a knack for working with numbers, billing systems, and account records.
Tech-Savvy Adaptability:
Comfort navigating CRM software, billing platforms, and multi-channel communication tools.
Ownership & Initiative:
A proactive approach to problem-solving and a passion for continuous learning and career growth.
Compensation / Pay
Rate (Up to): $23.00 - $26.00 Per Hour