Customer Service Representative/Billing Specialist We Care Medical Supply and Equipment Firestone, CO Job Details Part-time | Full-time $18 - $22 an hour 1 day ago Benefits Paid training Paid time off On-the-job training Professional development assistance Paid sick time Qualifications Customer communication Teamwork Medical documentation Customer service High school diploma or GED Medical administrative support Medical billing Desktop applications Organizational skills Health information management Productivity software Full Job Description Customer Service Representative / Billing Specialist Part-Time Position with Opportunity for Increased Hours and Career Growth We Care Medical Supply & Equipment, LLC Firestone, CO Join Our Growing Team We Care Medical Supply & Equipment is seeking a dependable, customer-focused Customer Service Representative / Billing Specialist to support our growing Durable Medical Equipment (DME) organization. This position combines customer service, patient intake, insurance verification, documentation management, and billing responsibilities. The ideal candidate is detail-oriented, professional, and committed to providing exceptional service to patients, referral sources, and healthcare providers. Schedule Tuesday through Thursday 9:00 AM to 5:00 PM Additional hours may become available based on business needs Occasional on-call availability may be required Essential ResponsibilitiesCustomer Service & Patient Support Serve as a primary point of contact for patients, caregivers, referral sources, and healthcare providers Provide professional, courteous, and compassionate customer service Process patient referrals and coordinate service needs Respond to patient questions and concerns in a timely manner Maintain positive relationships with patients and referral partners Patient Intake & Documentation Establish and maintain accurate patient records Collect, review, and maintain required medical necessity documentation Ensure documentation meets company, payer, and regulatory requirements Assist with obtaining authorizations and supporting documentation Billing & Insurance Responsibilities Verify insurance eligibility, benefits, and coverage requirements Submit claims to Medicare, Medicaid, commercial insurance plans, and other third-party payers Monitor claim status and follow up on outstanding claims Assist with denial management and claim resolution Communicate with insurance companies regarding billing and reimbursement issues Maintain accurate billing records and patient account information Respond to patient billing inquiries professionally and courteously Administrative & Compliance Responsibilities Maintain patient confidentiality and comply with HIPAA requirements Participate in company training and quality improvement activities Assist with accreditation surveys and audits as requested Perform other duties as assigned Qualifications Required High school diploma or equivalent Previous customer service experience Strong communication and organizational skills Attention to detail and ability to manage multiple priorities Proficiency with Microsoft Office and general computer applications Preferred Experience in DME, medical billing, healthcare administration, home health, or a related healthcare field Knowledge of Medicare, Medicaid, and commercial insurance billing Experience with insurance verification, claims processing, authorizations, or accounts receivable follow-up Physical Requirements Ability to sit, stand, and walk throughout the workday Frequent use of computers, telephones, and office equipment Ability to occasionally lift and/or move up to 30 pounds Benefits Paid Time Off (PTO) Paid Sick Leave Ongoing training and professional development Opportunity to grow with a locally owned healthcare company About We Care Medical Supply & Equipment At We Care Medical Supply & Equipment, our mission is to improve the lives of our patients by providing quality medical equipment and exceptional customer service. We value teamwork, integrity, compassion, and a commitment to excellence. Legal Disclaimer We Care Medical Supply & Equipment, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. Employment with We Care Medical Supply & Equipment, LLC is at-will. Nothing in this job posting or in any subsequent employment agreement shall be construed as creating a contract of employment or guaranteeing employment for any specific duration. Job duties, responsibilities, work schedules, compensation, benefits, and employment terms may be modified at the discretion of the Company in accordance with applicable law.

To Apply:

Submit your resume and a brief summary of your experience in customer service, medical billing, healthcare administration, or related fields.

Pay:

$18.00 - $22.00 per hour Expected hours: 24.0 - 36.0 per week

Benefits:

On-the-job training Paid time off Professional development assistance

Experience:

Customer service: 1 year (Required) Medical billing: 1 year (Required)

Work Location:

In person