Customer Service & Billing Retention Representative for ACA Marketplace Plans Delray Beach, FL 33445 $25

• $30 an hour
• Full-time $25
• $30 an hour
• Full-time About the Role We are seeking a 2-15 or 2-40, licensed health insurance agent to act as a billing retention representative and provide customer service to support our Affordable Care Act (ACA) health insurance plans sales team in a high-volume call center environment.

This role is ideal for someone with hands-on ACA Marketplace experience who is passionate about helping customers navigate their health insurance options and resolving billing or service-related concerns. The right candidate is dependable, coachable, and thrives in a fast-paced, team-oriented office setting. Responsibilities Handle inbound and outbound calls in a professional and courteous manner Provide accurate, detailed information regarding Affordable Care Act (ACA) Marketplace health plans Assist customers with health insurance plan enrollments and account updates Resolve billing issues and customer concerns Maintain and update customer records with attention to detail Follow compliance guidelines Meet or exceed individual and team performance metrics Requirements 1+ year proven experience of ACA Marketplace Health Insurance experience as a licensed or previously licensed health insurance agent within a call center environment either as a sales agent or a customer service and retention representative (Medical billing and coding specialists, health insurance verification specialists, non-licensed insurance fronters, switchboard operators, appointment setting, receptionists, retail and other customer facing roles, 2-15 or 2-40 licensed agents with no experience handling Affordable Care Act (ACA) health insurance plans, and individuals without a health insurance license do not qualify for this role and will not be considered) Strong verbal communication and active listening skills Proficiency with Office 365 and call center dialer systems Fluent in English; Spanish or additional languages are a plus Coachable team player with a positive attitude and no ego Punctual, reliable, and detail-oriented Ability to work full-time, in-office at our Delray Beach location

• 9 am
• 6 pm, Monday
• Friday Important Notes This is a full-time, in-office position (no remote work) Health, dental, and vision insurance are not currently offered No PTO or overtime without prior approval Perks & Compensation W-2 employment with weekly pay plus commission Daily catered lunch 6,000+ sq.

ft. modern office with an upscale buildout Apply Today If you hold either a 2-15 Health & Life Insurance License or a 2-40 Resident Health Insurance License and have at least one year of experience handling Affordable Care Act (ACA) Marketplace Health Insurance plans and thrive in a structured, team-driven environment, we encourage you to apply. No walk-in interviews. Applications without completed screening questions will not be reviewed.

Pay:

$25.00

• $30.00 per hour Application Question(s): The hours of this role are 9 am
• 6 pm EST, Monday
• Friday.

Are you able to commit to this schedule? How many years have you held either a 2-15 (Life and Health Insurance License) or a 2-40 Health Insurance License? Due to the role being in the financial sector, multi-factor authentication is required for this role. Do you have a working cell phone with access to the app store and the ability to download a password authentication app?

Experience:

ACA Marketplace Health Plans:

1 year (Required) Call center: 1 year (Required) Health benefits administration: 1 year (Required)

License/Certification:

Health Insurance License (Required) Life and Health Insurance License (Required) Accident & Health Insurance License (Required) Ability to

Commute:

Delray Beach, FL 33445 (Required)

Work Location:

In person