Service Billing & Warranty Claims Specialist Mechanical Sales, Inc. Johnston, IA Job Details Full-time From $40,000 a year 5 hours ago Benefits Profit sharing Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Paid sick time Qualifications Computer operation Customer communication Sage High school diploma or GED Continuous improvement Attention to detail Organizational skills Computer skills Full Job Description Position Overview Mechanical Sales is seeking a Service Billing & Warranty Claims Specialist to join our growing team! This position is ideal for someone who is detail-oriented, organized, and comfortable coordinating across teams to keep billing and warranty claims moving accurately and on time. The Service Billing & Warranty Claims Specialist is responsible for ensuring timely and accurate invoicing and managing warranty claims for the service department. This role serves as the bridge between completed field work and billing, ensuring all work is accurately invoiced and warranty reimbursements are secured. Primary Responsibilities Service Billing & Invoicing Prepare, review, and process service invoices, ensuring accuracy and timely delivery to customers Review work orders to ensure proper documentation prior to billing Coordinate with Service Project Manager and technicians to resolve billing discrepancies Ensure all billable labor, materials, and expenses are captured correctly Monitor and follow up on outstanding invoices Warranty Claims Management Review service work and supporting information to determine warranty eligibility and claim requirements Prepare and submit complete and accurate warranty labor claims within manufacturer deadlines Gather and maintain all documentation required to support each claim Coordinate with manufacturers' warranty departments and internal teams to resolve questions or missing information Track claims from submission through approval and payment, following up on delayed or denied claims Reconcile warranty reimbursements and resolve discrepancies Accounts Receivable Support Monitor outstanding customer balances and assist with collection and follow-up as needed Work with customers to resolve billing questions or concerns Internal Coordination Coordinate with Service Project Manager on job completion and billing readiness Coordinate with dispatch to ensure accurate job documentation Communicate with technicians to obtain missing or incomplete details Identify documentation gaps and proactively resolve issues Support continuous improvement of billing and warranty process Qualifications 2+ years of experience in billing, warranty claims, or a similar role High school diploma or GED Experience with Sage 300 accounting software, preferred Strong customer service skills with a genuine desire to help people Excellent communication and interpersonal skills Strong organizational skills and attention to detail Ability to multitask and prioritize in a fast-paced environment Proficiency with computers and common business software Maintain regular and reliable attendance and be able to work overtime when business needs require Physical Requirements To perform the essential functions of this position, the employee must be able to do the following, with or without reasonable accommodation: Prolonged periods of sitting while completing detailed work requiring sustained concentration Frequently use a computer, keyboard, mouse, telephone, and other standard office equipment Occasionally lift and carry office materials weighing up to 20 pounds Occasionally bend, stoop, reach, or stand What Makes Someone Successful in This Role The right person is someone who: Takes pride in producing accurate work and paying attention to the details Enjoys helping others and takes pride in providing outstanding service Stays organized with multiple competing priorities Builds trust through responsiveness, accuracy, and follow-through Communicates professionally and builds strong working relationships with internal teams and external customers Benefits/Perks Discretionary bonus programs Full benefits package, including medical, dental, and vision insurances 401(k) retirement plan with company match Paid Time Off Paid holidays Stable, family-oriented work environment Mechanical Sales is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and providing equal employment opportunities to all applicants and employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.

Pay:

From $40,000.00 per year

Benefits:

401(k) 401(k) matching AD&D insurance Dental insurance Disability insurance Flexible spending account Health insurance Health savings account Life insurance Paid sick time Paid time off Profit sharing Application Question(s): What compensation range are you looking to make? What else should we know about you? How did you hear about this opportunity?

Education:

High school or equivalent (Required)

Experience:

billing and/or warranty claims: 2 years (Required)

Location:

Johnston, IA 50131 (Preferred)

Work Location:

In person