Billing Supervisor

Exempt; full-time; 40 hours per week; Monday - Friday; 7:45 a.m. - 4:15 p.m.; full-benefits This professional position supervises all aspects of billing, accounting related duties, and customer service associated with the billing of Frederick County Division of Water and Sewer Utilities customers. This position resolves customer billing issues and ensures Frederick County billing staff act with integrity and confidence when engaging with customers. Supervision is received from the Divisional Finance Manager.

NOTE:

The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate. Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

TOTAL COMPENSATION PACKAGE

Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee. 11 days of Vacation leave with increase after 2 years of employment 15 days of Sick leave with unlimited annual carryover 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays) Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending Employee Health Center with no or low-cost primary and urgent care 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit County and Employee funded Defined Benefit Pension Plan Vesting after 5 years of service Additional service credit for eligible previous public service, military service, etc.

Work/Life balance programs include:

Employee Assistance Program and Employee Wellness Program Generous Tuition Reimbursement Program Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan

NOTE:

Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year. For more information, visit our benefits page on the Frederick County Government job opportunities webpage . Resolve customer billing issues Prepare billing of residential and commercial accounts Prepare disconnection notices and run the disconnection process for eligible accounts Create reports and detailed spreadsheets Analyze operational and internal controls of Billing Department Oversee all cash office processes Process ACH payments and returned payments Review and process billing refunds and adjustments as necessary Implement procedural changes as needed and maintain updated Standard Operating Procedures for the Billing Department Prepare customer correspondence and internal memorandums as needed Work in cooperation with the Meter Department concerning meter readings and issue work orders Establish work objectives for staff, review and evaluate work performance of staff, complete performance evaluations, and approve timesheets Coordinate with third-party billing vendors for printing and mailing services, serve as liaison between vendor systems and billing software, and participate in related RFP processes Perform other related duties as required To perform this job successfully, an employee must be able to perform all essential functions satisfactorily. Any employee's position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions. The qualifications/requirements, knowledge/skills/abilities and physical requirements or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Bachelor's degree in accounting, finance, business administration, or a related field Minimum of 5 years of work experience in billing Minimum of 1 year of experience supervising or managing staff Substitutions for the above listed required education and experience are an associate's degree in accounting, finance, business administration or related field with 7 years of billing work experience as described above.

KNOWLEDGE / SKILLS / ABILITIES

A successful incumbent operating in this role displays the following: Organizational and personnel management skills, with the ability to direct, supervise, and evaluate the work of others Administrative skills to effectively plan, prioritize, and organize a large volume of work in a timely and efficient manner Accurate math and clerical skills, including the ability to write and maintain clear, concise records and reports Ability to investigate and draft professional and polite correspondence in response to inquiries or complaints received from the public, via phone, email, and in person Ability to remain calm, listen and understand a customer's concerns and then determine the appropriate course of action to resolve the issue with a positive, helpful attitude Ability to effectively utilize necessary technology, including Microsoft 365, email software, office systems, and other necessary programs and technology, and to learn new software as required Ability to effectively evaluate priorities and schedule staff workloads Ability to follow verbal and written (English) instructions to complete routine assignments Ability to effectively organize work, establish priorities, and complete assigned duties with minimal supervision Ability to work autonomously and efficiently, both individually and as part of a team Discretion and good judgment in working with sensitive and personal information, including the ability to maintain appropriate confidentiality Ability to effectively compile, update and maintain accurate manual and computerized files and filing systems

PREFERENCE MAY BE GIVEN FOR

Work experience using Tyler MUNIS billing software Work experience in a utility billing setting Work experience managing or supervising staff in a utility billing setting

PHYSICAL REQUIREMENTS / WORKING CONDITIONS

While working in this position, the employee is required to constantly sit While working in this position, the employee is required to constantly work indoors Available for additional work hours, when needed to accommodate office workflow

EXAMINATION PROCESS

(may include): 1) An evaluation of training and experience 2) One or more interviews