Billing Supervisor

Billing Supervisor JOB INFORMATIONExempt; full-time; 40 hours per week; Monday - Friday; 7:45 a.m. - 4:15 p.m.; full-benefitsThis professional position supervises all aspects of billing, accounting related duties, and customer service associated with the billing of Frederick County Division of Water and Sewer Utilities customers. This position resolves customer billing issues and ensures Frederick County billing staff act with integrity and confidence when engaging with customers. Supervision is received from the Divisional Finance Manager.

NOTE:

The upper pay range reflects possible wage rates for internal County transfers and promotions, which are calculated per County policy. For external hires, offers are made at the base wage rate.

Frederick County Government values the principles of diversity and inclusion, and strives to ensure equal opportunities for its workforce, applicants and community members. If you are a person who wants to make a difference, give back to your community, and be a voice for change, apply to Frederick County Government today.

TOTAL COMPENSATION PACKAGE

Frederick County offers an extensive compensation package to reflect how highly we value our employees. The following is what you can expect in your first year as a full-time benefited Frederick County Government employee.

• 11 days of Vacation leave with increase after 2 years of employment
• 15 days of Sick leave with unlimited annual carryover
• 11 paid holidays, plus 2 additional floating holidays (10 and 11 month employees may not receive all holidays)
• Day 1 coverage of comprehensive Medical Insurance Plan options to include generous County Health Savings Account (HSA) contribution (if enrolled in the high-deductible plan). This is part of a full range of benefits including Dental, Vision, and Flexible Spending
• Employee Health Center with no or low-cost primary and urgent care
• 100% County paid 2x annual salary Group Term Life Insurance and Accidental Death & Dismemberment (AD&D) benefit
• County and Employee funded Defined Benefit Pension Plan
• Vesting after 5 years of service
• Additional service credit for eligible previous public service, military service, etc.
• Work/Life balance programs include: Employee Assistance Program and Employee Wellness Program
• Generous Tuition Reimbursement Program
• Other employee-paid benefits such as Deferred Compensation Plan, Legal Resources, Supplemental Life Insurance, Critical Illness, Accident, and Hospital Indemnity Insurance, Lifetime Benefit with Long Term Care plan

NOTE:

Benefited employees will accrue service and leave based on the FTE and/or hours worked per calendar year.

For more information, visit our benefits page on the Frederick County Government job opportunities webpage.

ESSENTIAL DUTIES AND JOB RESPONSIBILITIES

• Resolve customer billing issues
• Prepare billing of residential and commercial accounts
• Prepare disconnection notices and run the disconnection process for eligible accounts
• Create reports and detailed spreadsheets
• Analyze operational and internal controls of Billing Department
• Oversee all cash office processes
• Process ACH payments and returned payments
• Review and process billing refunds and adjustments as necessary
• Implement procedural changes as needed and maintain updated Standard Operating Procedures for the Billing Department
• Prepare customer correspondence and internal memorandums as needed
• Work in cooperation with the Meter Department concerning meter readings and issue work orders
• Establish work objectives for staff, review and evaluate work performance of staff, complete performance evaluations, and approve timesheets
• Coordinate with third-party billing vendors for printing and mailing services, serve as liaison between vendor systems and billing software, and participate in related RFP processes
• Perform other related duties as requiredTo perform this job successfully, an employee must be able to perform all essential functions satisfactorily.

Any employee's position may not be assigned all functions or equipment listed above, and the examples may not cover all functions or equipment that may be assigned. Reasonable accommodations may be provided to enable individuals with disabilities to perform their essential functions.