Overview The Service Billing Specialist is responsible for accurately processing and completing billing for service work performed on retail and industrial equipment, including scales, slicers, parts, and related systems. This position ensures all service work orders, quotes, and related documentation are accurate, properly approved, and processed in a timely manner, including compliance with customer-specific requirements such as NTE (Not-to-Exceed) limits and purchase order terms. The Service Billing Specialist works closely with field service technicians, the Service Billing Administrator, service managers, customers, and Accounts Receivable to resolve billing discrepancies and support efficient revenue flow. Responsibilities Review completed service orders for accuracy and completeness prior to billing. Generate and process invoices for retail and industrial service jobs in accordance with company and customer requirements. Ensure compliance with customer-specific billing procedures, including adherence to NTE (Not-to-Exceed) limits and purchase order requirements. Verify parts, labor, and travel entries against service documentation and technician notes. Communicate with field service technicians to clarify information and ensure proper documentation for billing. Support the Service Billing Administrator in ensuring all work orders are billed within established timeframes. Identify and escalate discrepancies, missing information, or potential billing issues to the Service Billing Administrator or Service Management. Assist in preparing or reviewing service quotes and responding to quote-related inquiries, as directed. Work with Accounts Receivable to help resolve customer billing questions, short payments, and unapplied payments. Maintain organized billing files and accurate digital records, including customer, billing, and dispatch information in company systems.

Check paperwork:

ensure all job tickets, timesheets, and records are complete before billing. Participate in billing-related training sessions and process improvement initiatives. Maintain professionalism in customer communications, including when assisting with collection-related inquiries. Perform other duties as assigned to support the Service Billing Team and Service Administration Department. Requirements 0-2 years of experience in service billing, invoicing, or AR; internship or coursework in accounting/finance a plus for candidates with no direct experience. Basic understanding of billing systems, service operations, and general accounting principles; willingness to learn company-specific processes. Good problem-solving skills with the ability to identify and escalate billing discrepancies appropriately. Clear communication and interpersonal skills, with the ability to work collaboratively across departments. High attention to detail and a commitment to accuracy. Familiarity with Microsoft Excel (basic formulas, pivot tables); exposure to ERP or billing software (e.g., SAP, Oracle, or similar) preferred but not required. Work Environment Office-based with occasional interaction with field service or warehouse operations. Collaborative and fast-paced, requiring flexibility and proactive communication. Opportunities for growth into training, mentoring, or team lead responsibilities as experience develops

Pay:

$40,000.00 - $45,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Flexible spending account Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person