Administrative & Billing Support Specialist

Administrative & Billing Support Specialist Clinton Township, MI Job Details 21 hours ago Qualifications Accounts receivable Managing customer accounts Microsoft Excel Mid-level Customer inquiry handling Administrative experience High school diploma or GED Client invoicing Productivity software 1 year Communication skills Account opening Time management Full Job Description Position Summary The Administrative & Billing Support is responsible for supporting billing operations and administrative functions to ensure the accurate and timely processing of invoices, account maintenance, and customer requests. - Essential Duties and Responsibilities Priority Logistics Billing Prepare, review, and process invoices in accordance with contractual terms and established billing procedures Ensure accuracy of billing by applying appropriate rates, service levels, discounts, credits, fuel surcharges, and annual increases Process billing adjustments, including service charge additions/removals, credits, rebills, and balance corrections - Customer Account Management Create and maintain customer accounts within AMCS, including the setup of new customers enrolled under municipal contracts Review and process customer discount requests by verifying submitted documentation (e.g., mailed identification) and confirming eligibility in accordance with program requirements Update and maintain accurate customer account information, including billing addresses and contact details Adjust account configurations as needed, including credit limits, payment terms, payment methods, and customer classifications Process account status changes, including suspensions, reinstatements, and closures Administer seasonal service changes, including snowbird suspensions and reactivations - Administrative Support Review returned mail and update account records to maintain accurate customer information Monitor and respond to billing-related inquiries through designated email channels in a timely and professional manner Manage shared departmental inboxes, including those assigned to specific municipalities (e.g., Chesterfield and Bloomfield Township) Coordinate the printing and mailing of invoices for remote team members Provide in-person support to customers regarding payments and billing inquiries - Additional Responsibilities Perform other duties as assigned. Responsibilities listed in this document are not intended to be all-inclusive and may be modified or expanded based on business needs. - Qualifications High School Diploma Minimum of 1-3 years of experience in billing, accounts receivable, or administrative support Proficiency in Microsoft Office Suite, with strong emphasis on Excel Strong attention to detail and accuracy Effective organizational, time management, and communication skills