Description We are looking for an experienced eBilling Rejection Specialist to support electronic invoice processing and issue resolution for a busy legal billing environment. This Long-term Contract position focuses on submitting invoices through a range of e-billing platforms, addressing rejections efficiently, and partnering with attorneys, management, and client contacts to keep billing activity moving accurately and on schedule. The ideal candidate brings strong judgment, technical confidence, and a service-oriented approach suited to a fast-paced, deadline-driven setting.

Responsibilities:

• Manage monthly electronic invoice and accrual submissions for assigned clients using a variety of e-billing systems, ensuring timely and accurate processing.
• Investigate rejected or reduced invoices, coordinate corrections with internal stakeholders and client representatives, and drive successful resubmission outcomes.
• Support the onboarding of matters and clients into e-billing workflows by validating setup details, billing rules, and required data elements.
• Serve as a key point of contact for attorneys, secretarial staff, and client billing teams by providing guidance on electronic billing requirements and platform-related questions.
• Maintain client and matter information across internal billing applications and external portals, keeping records aligned and up to date.
• Partner with e-billing leadership on special requests, account reviews, and reporting tied to billing performance, collections trends, and invoice exceptions.
• Help administer e-billing platform access and related functions such as user maintenance, security assignment, budget entry, status updates, and matter profile support.
• Review submissions against outside counsel guidelines, client requirements, and firm procedures to reduce compliance issues and prevent recurring rejections.
• Contribute to a collaborative team environment by promoting efficient work habits, responsiveness, and clear communication across departments. Requirements
• Associate degree preferred in Business, Accounting, Finance, or a related field; comparable relevant experience may be considered in place of formal education.
• At least 2 years of practical e-billing experience in a law firm or similar services organization; broader experience is strongly valued.
• Working knowledge of legal accounting or billing platforms such as Aderant, Elite, LawTime, or comparable systems.
• Hands-on experience using multiple third-party e-billing vendor portals and interpreting outside counsel billing guidelines.
• Advanced proficiency with Microsoft Excel, Word, and Outlook, including the ability to prepare detailed analyses and ad hoc reporting.
• Strong written and verbal communication skills with the ability to work effectively across all levels of an organization.
• Strong attention to detail, sound problem-solving ability, and a customer-focused approach to resolving billing issues.
• Proven ability to manage competing priorities, meet tight deadlines, and remain flexible with schedule demands, including additional hours when needed.

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