Medical company in Rome, NY is seeking a Billing & Account Coordinator to join their team.

Responsibilities include the following:

Process and track prescriptions, Certificates of Medical Necessity (CMNs), prior authorizations, and related documentation to ensure timely completion. Maintain accurate documentation and logs for prescriptions, CMNs, prior authorizations, and other required records. Manage discharge orders from receipt through completion, ensuring all documentation and requirements are met. Contact discharge patients regarding payment options, account balances, and enrollment in automatic payment programs. Perform prior authorization follow-up activities and communicate status updates as needed. Remain current on payer medical policies, coverage guidelines, and qualification requirements. Utilize electronic medical records (EMR), healthcare information systems, payer portals, and other technology platforms to support daily operations. Use insurance web portals to verify eligibility, review claims, retrieve documentation, and obtain payer information. Answer a high volume of inbound calls while providing exceptional customer service and support. Effectively manage multiple priorities while meeting department productivity and turnaround expectations. Research issues, document findings, recommend solutions, and communicate outcomes to leadership. Collaborate with leadership and team members to improve processes, resolve issues, and support departmental goals. Ensure compliance with company policies, HIPAA requirements, and all applicable regulatory standards. Maintain strict confidentiality of patient, employee, and company information. Perform other duties as assigned by management. Job Requirements Knowledge of medical terminology, insurance coverage guidelines, and payer documentation requirements. Strong computer proficiency with the ability to navigate multiple systems, applications, and web-based portals simultaneously. Excellent verbal, written, customer service, and phone communication skills. Strong organizational, analytical, and problem-solving abilities. Ability to manage multiple priorities, meet deadlines, and adapt to changing business needs. Detail-oriented, self-motivated, and able to work independently with minimal supervision. Ability to work collaboratively in a team environment. Commitment to maintaining confidentiality and regulatory compliance. Proven ability to learn new technology, workflows, and processes. Dedication to delivering exceptional customer service and creating a positive patient experience Work Hours Monday through Friday 8:30-5:00 pm One Saturday per month, 9:00-1:00 pm #EXP001

Pay:

$18.00 - $21.00 per hour

Benefits:

Health insurance Paid sick time Paid time off

Education:

Associate (Preferred)

Experience:

Medical terminology: 2 years (Required) Insurance verification: 2 years (Required) Ability to

Commute:

Rome, NY 13440 (Required)

Work Location:

In person