B2B Remote Collections Representative - Commercial Collections CST/EST

North Augusta, South Carolina; Augusta, Georgia; Holland, Michigan

Collections

3117

Job Description

Overview

After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process.

Work Location:

This is a remote/work from home position.

Compensation:

$18 -20/hour + Monthly Commission Bonus Structure

Build Your Future! Come join our thriving team as a Remote Call Center Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena.

Why should you consider TSI?

Work from home

Paid training

Team-oriented work environment

Growth opportunity

Generous bonus opportunity

Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Responsibilities

Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts

Providing thorough, efficient, and accurate account updates on computer files for each call made or received

Skip tracing to locate consumer contact information

Counseling delinquent consumers to assist in finding funds to meet their payment obligations

Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties

Complying with and staying up-to-date on all TSI policies and procedures

Maintaining knowledge of functional areas, company policies, and procedures Providing feedback to management concerning possible problems or areas of improvement

Making recommendations to implement improved processes

Performing other duties as assigned by management

Qualifications

High School Diploma or GED required

Experience in commercial collections required

Excellent verbal and written communication skills

Strong work ethic and a proven record of accomplishments

Strong interpersonal skills and integrity

Good organizational skills

Professional phone etiquette

Positive attitude

Ability to solve problems

Work well in a team/competitive environment

Negotiation skills

AS/400 and FACS experience is a plus

FDCPA knowledge is helpful

Ability to successfully pass pre-employment criminal background and drug screening

Available to work between 8:00am and 5:00pm, Monday - Friday

Stable work history

Ability to maintain confidentiality

Preferred experience

Previous experience commercial collections

Previous experience collecting larger balances

Previous experience working in an WAH environment

Strong verbal and written communication skills

Experience with Excel spreadsheets

Ability to remain self-motivated

For Remote Positions:

The minimum internet speed requirements for remote work are as follows:

Broadband internet connection (No DSL, or Dial Up)

Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)

Speed Test Results:

25 mbps download, 20 mbps upload