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Five Star Call Centers
Customer Service Representative Utility Billing
Entry-Level JobVerifiedNo experience needed
Career Insights for Billing Clerk (General)
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What they do
A Billing Clerk prepares and checks information included on a customer bill or invoice. Assembles and itemizes information on products or services purchased, and verifies amounts including any tax owed.
$43,060 / year median in the U.S.
-17% projected decline
Job Description
Customer Service Representative
- Utility Billing Five Star Call Centers
- 3.
AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, WY
Responsibilities Assist customers with questions regarding their natural gas bills and account balances Process and assist with customer payments Research and resolve account-related issues Explain billing information, charges, and payment options clearly Update and maintain accurate customer account information Handle customer questions and concerns professionally and efficiently Follow established procedures and privacy requirements Document customer interactions accurately Escalate issues when additional assistance or authorization is required Provide excellent customer service on every interaction Qualifications 1 year Previous customer service, call center, or office experience preferred Strong verbal and written communication skills Comfortable working with billing and account information Strong attention to detail Ability to navigate multiple computer systems Professional and empathetic approach to customer concerns Reliable attendance and punctuality Ability to work independently and as part of a team Comfortable handling potentially difficult customer interactions Must be comfortable cross training on other accounts $14- $14 an hour Starting pay
- $14/hr plus shift differential(extra $1/hr nights & wkds) Working hours between
- 7:00am-9:00pm (CST) ; Work Days
- M-F Paid Training
- typically 1 week in length from 8:00am-5:00pm Mon-Fri (CST) Status
- Full Time 40 hours, Benefit eligible 1st of month after 60 days Five Star Solutions values diversity and is committed to cultivating a professional, diverse workforce by hiring the best people available and providing the best service possible to our customers.