Insurance Intake Manager Bridgeway Billing - 3.0 Saratoga Springs, UT Job Details Full-time $25 an hour 11 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Paid time off On-the-job training Work from home Parental leave Vision insurance 401(k) matching Life insurance Qualifications Attention to detail Quality improvement Organizational skills Process management Time management Full Job Description About Bridgeway Billing Bridgeway Billing is a specialized billing service provider that partners with mental health and substance abuse treatment programs across the country. Our core mission is to bridge the financial gap between desperate families and life-saving services. We do this by helping families access insurance reimbursement for behavioral health treatment, while also supporting programs in navigating the complexities of healthcare billing. Our team is compassionate, detail-oriented, and committed to making a difference in the lives of those we serve. Position Overview Bridgeway Billing is seeking a highly organized and detail-oriented Intake Manager to oversee our intake and verification of benefits (VOB) process for new admissions to behavioral health treatment programs. This role is responsible for managing the flow of new cases from initial intake through assignment to the appropriate utilization review (UR) team members. The Intake Manager supervises the intake team, ensures timely and accurate verification of benefits, and helps coordinate communication between clients, treatment programs, and internal teams. This is both a supervisory and client-facing role , requiring strong leadership, organization, and communication skills. This is a remote position, but it does require you to live in Utah. Key Responsibilities Supervise and support the Intake team responsible for gathering insurance and clinical information for new admissions. Oversee the verification of benefits (VOB) process to ensure accuracy, completeness, and timely completion. Ensure new intake cases are properly triaged and assigned to the appropriate UR team members. Monitor department workflows to ensure new cases are processed efficiently and without backlog. Conduct quality assurance reviews to maintain high standards of accuracy and documentation. Provide training, coaching, and ongoing support to intake staff. Coordinate with internal teams to ensure smooth transitions from intake to utilization review. Communicate professionally with treatment programs and other external stakeholders regarding intake and insurance information. Identify process improvements to increase efficiency, accuracy, and service quality. Qualifications Prior supervisory or team leadership experience preferred. Experience in healthcare intake, insurance verification, medical billing, or behavioral health administration strongly preferred. Strong organizational and time management skills. Exceptional attention to detail and accuracy. Ability to manage multiple cases and priorities simultaneously. Professional communication skills for interacting with both clients and internal teams. Comfort working in a fast-paced, remote work environment. Experience with behavioral health billing or insurance processes is a plus. Compensation $25 per hour Full-time position Benefits 401(k) 401(k) matching Health insurance Dental insurance Vision insurance Paid time off Parental leave Work from home On-the-job training Why Join Bridgeway Billing? At Bridgeway Billing, the work we do directly impacts families seeking critical mental health treatment. Our team is dedicated to helping programs and families navigate insurance systems so that more people can access the care they need. If you are detail-oriented, compassionate, and motivated to lead a team that helps make treatment more accessible, we encourage you to apply.

Job Type:

Full-time Pay:

$25.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave Vision insurance Application Question(s): Briefly describe your experience with intake, insurance verification (VOB), or healthcare administration. What specific responsibilities did you have, and what systems or processes were you responsible for managing? You receive 8 new intake requests at the same time, all marked "urgent," but you only have capacity to immediately address 3. How would you prioritize which cases to work on first, and why? A treatment program is frustrated because they feel their client's intake is taking too long. Write a short response (3-5 sentences) explaining the situation, setting expectations, and maintaining a professional tone. Tell us about a time you made a mistake in a process-driven role. What happened, how did you handle it, and what did you do to prevent it from happening again? If you were responsible for improving the accuracy and speed of an intake team, what are 2-3 specific changes or systems you would consider implementing?

Work Location:

Hybrid remote in Saratoga Springs, UT 84045