Job Title :

Support Specialist Location:

Westbrook, Maine Work Arrangement:

Hybrid First 6 weeks: Onsite 3 day per week for training After training: Onsite 2 day per week

Pay Rate:

$21 - $27/hr Job Overview We are seeking a Support Specialist to support software billing and order entry activities. This role combines billing-related customer service, order/contract processing, invoice and subscription management, and data management . Responsibilities Handle customer billing inquiries related to software subscriptions and invoices. Process software entries, credits, cancellations, contracts, and orders. Maintain accurate customer subscription and billing information. Reconcile invoice discrepancies and work with internal teams to resolve issues. Perform data management using Excel across multiple systems. Support billing process improvements, UAT, and process documentation. Record and track customer-facing tasks and maintain accurate records. Requirements Strong customer service and communication skills. Comfortable handling billing and challenging customer conversations. Strong analytical, deductive reasoning, and attention-to-detail skills. Intermediate Excel skills, including SUM, VLOOKUP, or

XLOOKUP . SAP

experience for order entry and reporting is preferred; training may be provided. Strong organizational and multitasking skills. Ability to work independently and as part of a team. Process improvement and technical record-keeping skills. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.