Overview We are seeking a detail-oriented Customer Systems Billing Specialist to help strengthen billing accuracy, improve customer system compliance, and accelerate the movement of completed orders to billing. This role serves as the daily control point between Operations, customer portals, Payroll, Accounts Receivable, Finance, and final billing release. The ideal candidate is organized, process-driven, comfortable working in transportation systems, and committed to resolving billing exceptions quickly and accurately. Success in this role will directly support faster invoicing, cleaner customer billing, fewer disputes, and stronger revenue visibility. Responsibilities Review completed orders daily and confirm each order is ready for billing. Validate billing screen accuracy, customer rates, tariffs, accessorial charges, required documents, and order completion details in PortPro. Complete or confirm required customer portal updates across systems such as Supplier Connect, Blume, GE Carrier Portal, CH Robinson, Cassport, Oracle, SAP, e2open, and Elemica as applicable. Identify missing documents, incorrect rates, missing accessorials, tariff issues, incomplete data, and other billing exceptions before invoices are released. Route pay-related questions or potential pay impacts to the Payroll Specialist for review and resolution. Partner with Operations, Accounts Receivable, Finance, and Payroll to reduce billing delays, prevent disputes, and improve order data quality. Maintain clear notes, issue logs, customer system instructions, and escalation details for unresolved items. Track daily billing readiness, aging orders, reviewed orders, released orders, held orders, billed revenue, and recurring blockers. What We're Looking For Strong attention to detail and a high standard for data accuracy. Experience in transportation, logistics, billing, accounts receivable, customer portals, or administrative operations preferred. Ability to learn and work across multiple systems, portals, and customer-specific workflows. Comfort reviewing rates, tariffs, accessorial charges, shipment documents, and billing requirements. Strong written and verbal communication skills with the ability to document issues clearly. Ability to prioritize daily work, manage exceptions, follow up with internal teams, and escalate issues with complete information. Proficiency with Microsoft Excel, email, transportation management systems, and web-based customer portals. Process-minded approach with the ability to identify recurring issues and recommend improvements. Success in This Role Looks Like Completed orders are reviewed daily with limited carryover. Clean orders are released to billing within 24 hours of load completion. Billing disputes caused by missing documents, incorrect rates, tariff issues, or accessorial errors are reduced. Customer portal requirements are completed accurately and on time. Issue logs clearly show owners, next steps, deadlines, and recurring blockers. Leadership has clear visibility into billing readiness, revenue released, aging orders, and unresolved exceptions. Embark on a rewarding career where your expertise drives operational success! We value proactive problem solvers who thrive in collaborative environments. If you're passionate about finance, detail-oriented, and eager to contribute to a thriving organization, we invite you to apply today!

Pay:

$60,000.00 - $65,000.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Disability insurance Employee assistance program Employee discount Health insurance Life insurance Paid sick time Paid time off Referral program Retirement plan Vision insurance

Work Location:

In person