The Customer Service Representative is responsible for ensuring customer requirements are met in a timely manner. What a Customer Service Representative does daily: Promote safety in all actions Display professional phone etiquette Calculate and distribute daily reports to managers as needed Provide efficient, friendly customer contact. Listen to the customer Maintain customer requested information and transmit timely to customer as required Receive and distribute customer calls to dispatchers as required Organize and maintain reports and customer files, faxes, etc, Complete paperwork as required Research dispatches and bills of lading as required Communicate with CSC Manager, Asst. CSC Manager, and Regional Manager as required

Additional Responsibilities:

Carries out duties assigned by CSC Manager as required

Education and Experience:

High School Education or equivalent One year experience in the customer service area

Knowledge, Skills and Abilities:

Excellent verbal and written communication skills Basic Computer skills (Microsoft word & excel) Ten key by touch Ability to prioritize and manage multiple tasks Self-starter with detail oriented work habits Able to maintain confidentiality Display professional demeanor Good interpersonal skills; able to work well with wide range of individuals Demonstrate dependability through good attendance and adherence to timelines and schedule Knowledge of basic company employment policies and procedures

Physical Requirements:

Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity Occasional lifting (up to 20 pounds)

Working Conditions:

Normal office environment