Billing Associate Cytracom - 3.4 McKinney, TX Job Details Temporary | Full-time 1 day ago Qualifications Teamwork Dependability Attention to detail Problem-solving Organizational skills Adaptability Data accuracy checks Communication skills Time management Full Job Description Job Overview Cytracom is looking for a detail-oriented, dependable Billing Associate to support our day-to-day billing and accounts receivable operations. This role plays an important part in keeping billing activity accurate, organized, and moving efficiently for both our partners and internal teams. As a Billing Associate, you'll handle a variety of billing and account-related activities, from processing invoices, credits, refunds, and account changes to responding to billing questions and supporting accounts receivable follow-up. You'll also help maintain accurate records, identify recurring issues, and contribute to improvements that make our billing processes more effective. This role is a great fit for someone who enjoys working through details, learning new processes, staying organized, and taking ownership of getting things done. What You'll Do Execute daily billing activities, including invoicing, credits, refunds, and promotions. Manage partner and internal billing inquiries through the billing queue. Support accounts receivable processes by sending reminders, monitoring overdue invoices, and updating payment statuses. Process account changes, including migrations, merges, splits, and name changes. Quote and process expansion/add-on order requests. Maintain accurate documentation of all billing and accounts receivable transactions to support auditability. Identify and escalate complex billing or accounts receivable issues to the Billing Operations Lead. Participate in process improvement and SOP refinement activities. Cross-train within Billing Operations to provide coverage during periods of high volume or team absences, supporting AR follow-up, billing queue triage, and reporting tasks as needed. What We're Looking For Ability to quickly learn and apply new processes, systems, and procedures while incorporating feedback to improve performance. Strong attention to detail and commitment to following established processes and SOPs. Excellent organization, prioritization, and time-management skills. Effective communication skills for working with both partners and internal teams. Ability to adjust to changing priorities, processes, and workload while maintaining accuracy and professionalism. A continuous-improvement mindset with the ability to recognize recurring issues and escalate them appropriately. A dependable, team-oriented approach and willingness to support teammates when needed. Join us as a Billing Associate and become an integral part of a team committed to accuracy, efficiency, and outstanding service delivery!

Expected hours:

40.0 per week

Work Location:

In person