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Engagement Manager - Credit Risk & Collections Strategy
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Scorecard
Based on California data
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What they do
A Collections Manager manages staff that record and process collections at a bank or financial services company. Ensures that checks presented to a bank clear and the amount is debited to the bank and credited to a customer account. Manages collection accounts for a bank, creditor loan company or collections agency. Tracks the amounts owed by a customer that has fallen behind on bill payments and negotiates re-payment.
$74,915 / year median in California
-9% projected decline
Job Description
Engagement Manager
•
Credit Risk & Collections Strategy Location:
San Francisco, CA (
Hybrid:
2-3 days from office per week) Base pay: $175,000
•$190,000 per year
Bonus:
15% annual bonus
Role:
Engagement Manager
•Collections Strategy Role and Responsibilities As the Collections Strategy Engagement Manager, you will lead the design, testing, and optimization of end-to-end collections and recovery strategies across early and late buckets. You'll combine analytics, experimentation, and partnerships with operations and vendors to lift right party contact (RPC), increase recovery rates, reduce roll forward, and lower unit costs while shaping a digital-first engagement model. This role is client-facing and requires comfort engaging senior stakeholders and leading cross-functional teams. Serve as the main client contact, engaging with senior stakeholders. Design and optimize collections strategies across channels and segments. Track key metrics (RPC, recovery rates, roll rates) and recommend improvements. Over policy changes, test new approaches, and monitor market trends. Partner with operations and vendors to execute strategy and drive results. Lead analytical projects and coordinate with offshore teams for delivery. Candidate Profile 7+ years of experience in collections strategy, consulting, solution design, and client management. Proficiency in SQL, Python. Experience with policy optimization and with banks/fintechs. Unsecured lending expertise (acquisitions/underwriting). Excellent communication, presentation, and story-building skills in a consulting setup. Master's degree in economics, mathematics, computer science/engineering, operations research, or related analytics areas; BA/BS from top-tier institutions also welcome. Demonstrable leadership ability, superior problem-solving and people-management skills. Seniority Level Mid-Senior level Employment Type Full-time Job Function Consulting and Information Technology Industries Banking and IT Services and IT Consulting Benefits (inferred) Medical insurance Vision insurance 401(k) Disability insurance