Position Description In consultation with the Executive Director and Deputy Director, the Associate Director will be responsible for providing direction and coordination of student accounts. This position has responsibility for delinquent accounts, maintains a portfolio of accounts transferred to collection agencies, and negotiates settlement agreements. This position coordinates the Monthly Payment Plan, issues promise-to-pay agreements, deferrals, and hold clearance agreements. The Associate Director manages Third Party billing and Special Programs including Study Abroad, International Student programs, Veterans Benefits and the AP Teacher Workshop. The Associate Director will be able to counsel students and families on financing/payment options, account Holds, Collections, Refunding of Credit Balances and the Title IV aid Book Voucher process. This position supports eBilling and receipting, refunding and eRefunds, issuance of 1098-T tax statements, and all cashiering and payment platforms such as payment plans, check scanning, deposit payment gateways, marketplace platforms, etc. This individual will also be responsible for working collaboratively in managing student issues. This is an in-person, on-campus, non-remote position. Job Responsibilities The Associate Director is responsible for coordinating all aspects of the students' account, account receivable and general ledger Counseling students and families on their account, financing/payment options, account Holds, Collections, Refunding of Credit Balances and the Title IV aid Book Voucher process Manage and maintain all Banner Accounts Receivable, Banner Document Management Systems (BDMS), Banner Communications Manager, and Touchnet Marketplace product configurations and Bill+Payment semester and annual setup and updates, including configurations for online credit card payments and ACH processing Responsible for billing and corresponding administrative procedures for approvals to register, late enrollment, account holds for past-due payment, hold clearance, and special invoicing for employer reimbursement for students enrolled in the School of Continuing and Professional Studies (undergraduate and graduate) and all Online Distance Programs Responsible for processing discounts and authorizing and processing tuition discount/waiver adjustments Reconciliation of the Federal Perkins Loan Program Third Party billing and Special Programs including Study Abroad, International Student programs, Veterans Benefits and the AP Teacher Workshop Performs a reconciliation of Finance accounts Requirements Bachelor's degree is required 3+ years of progressive experience in student accounts, accounts receivable, bursar operations, or higher education financial services Proficiency in Microsoft Excel and Microsoft Office Suite Must have the ability to think critically and perform complex tasks Excellent communication and interpersonal skills, and the ability to work cooperatively with co-workers are required Must be able to work some evenings and weekends

Supplemental Information Preferred:

Master's degree Familiarity with Banner Document Management System (BDMS) and Banner Communications Manager Knowledge of higher education compliance requirements related to Title IV, FERPA, Veterans Benefits, and federal student aid regulations Experience with Ellucian Banner ERP, Touchnet Marketplace, and Bill+Payment implementations and configuration